Set up a Discount Reward & Buffer

Summary

In this guide, we will show you how to set up discount type reward for the users to redeem.

Users can exchange their Moves+ points for rewards. As the institution administrator, you choose the rewards that you want to show on your app.

There are two types of rewards:

1. Merchant handoff – you state the amount of stock and the user shows their phone to the merchant to redeem the reward; OR
2. Discount code – you provide a code for each reward available. Each code corresponds to one redeemable reward. Users are shown the code and can either present this to the merchant or use it to redeem online.

You can also set up a limit on the number of times a reward can be redeemed using the ‘reward buffer’ and tags. Users are shown rewards if they are enabled and:

• Available; 
• Coming soon;  and/or
• Out of stock.

Note: Expired rewards are not shown in the app.

Step-by-Step Guide

Creating a Reward

You can show up to 40 rewards at one time on the app.

1. From the home page, go to the Moves module.

2. Go to Rewards.

3. Click on Create New Reward.

4. Fill in the details.

• Add a Title (32 characters).
• Select Discount as the claim type.

• Add the number/cost of points needed to claim the reward.

• For discount codes, you will provide the stock via imported codes (explained in the Create a discount code below).
• Fill in the description (max 1,024 characters) and terms and conditions (max 1,024 characters).

Note: You can add a photo in the description box by clicking on the photo icon and insert the image URL. You must include the link to the image file directly. You can get this link by right-clicking the image and clicking ‘copy image address' in Google Chrome. (Other browsers will have similar functionality).

• Choose a start and end date for when the reward will be live.
• Add a pre-created tag (optional) (as created via instructions in the Create a reward tag and buffer) if you wish to buffer the number of times the reward can be redeemed.
• Upload an image of the reward with dimensions 512px x 512px. No default image is provided for rewards.

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Note: When images have a resolution that's too high, you may encounter issues creating your reward. when this happens, simply reduce the image resolution and upload again.

5. Create a Discount Code.

The amount of stock for a discount reward is determined by the codes that

you input.

• Create a discount code reward as described in steps 1-7 above.
• Click save and go to the ‘Discount codes’ tab.
• Import codes one at a time or use the bulk code import function.
• Download the Excel file and input codes underneath the ‘Code’ header (keep that cell as is).

• You can import codes that are unique, or codes that are the same and you can download a list of codes redeemed via the Rewards report.

6. Creating a reward tag and Buffer (Optional)

• Click ‘Reward tags’ and ‘Create new tag’. You should select a tag that you wish to assign to any reward with a set buffer (e.g. ‘clothing’ or ‘hoodies’).
• Go to ‘Rewards’ and ‘Buffers’ and ‘Create new buffer’. Select a name for the buffer and the number of times you wish it to be redeemed (e.g. 3 times every 365 days). Apply the tag you created to the buffer.