How to add a Fixed Membership to a Customer Record?

Summary

In this guide, we will show you how to purchase a recurring membership on behalf of a customer account at FOH.

Steps by Steps Guide

1. Start a Facility Machine

2. Search for the Customer

3. Click on the Memberships Tab.

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4. Click on 'Add New Membership'.

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5. Select the Home Centre

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6. Select the Fixed Payment Type.

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6. Filter by Membership Categories (Optional).

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7. Select the Membership Type.

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8. Click on 'Choose this Membership' to continue.

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9. Enter Additional details if applicable (this can be configured from the Data Collection Module) and click on 'Save and Continue'.

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10. You will now see the detailed payment details and amount which is usually be the full amount and joining/set up fee (if applicable). Tick the T&Cs and click on 'Save and Go to Payment'.

 

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11. Select the Payment Tender.

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12. Click on 'Continue'.

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13. Select how the customer wants to receive the receipt (or click on 'No Receipt' if applicable).

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14. The Membership will usually go straight to Active unless it requires to upload a document (i.e, Student Membership...). They will need to log on their online account to upload the requested document. You will not be able to do this for them.

 

 

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