Can I add/delete/edit a ticket type to an already published Fast Ticket schedule?

Question: Can we add / delete / edit tickets at the template level? Will it feed to a published schedule?

Answer: Flow projects FT schedules 6 months in advance when published (or the max length of the schedule if it has an end date). If an extra ticket is added to the template this change won’t happen until 6 months +1 day. We acknowledge this as rubbish and have added it to our future considerations.

Workaround: If you need a schedule to reflect new ticket changes, we advise you to cancel the schedule, update the template and reschedule it with the new tickets.

The digram below shows the behaviour of the changes. Template 1 will see these changes in 6 months time. Schedule 2, which is shorter, will not.


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