How to use Credits to waive pro-rata or Month in Hand fees when a customer purchases a membership at Front of House


Whilst FLOW does not have a functionality to waive pro-rata fees, you can use credits as a workaround.

In this guide, we will show you how you can use credits to absorb the membership pro-rata fees.

Video Walkthrough

Step by Step Guide

  1. Search for the customer
  2. Add the membership to the customer account but do not complete the payment. View the Pro-rata Fee amount
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  3. Clear the basket and add credit to the customer account for the same amount.

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  4. Repeat step 2 and complete the payment. You will then have the option to pay the pro-rata fees in credit and the rest with the customer's preferred payment method.

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