Summary
Administrators can designate users as "blocked" through the admin panel (refer to the following slide). A blocked user will be unable to access the app unless an administrator unblocks them or the specified block period expires. This feature is particularly useful when there's suspicion of fraudulent activity, preventing the user from redeeming rewards while an investigation is underway.
Step-by-Step Guide
- From the Moves Dashboard, go to 'Moves.
- Go to 'Users'.
- Search for the customer by their email address under the 'Bulk Edit Status template' and click on the Seach symbol.
- Click on 'View' on the right-hand side.
- Click on 'Block User'.
- Enter a reason i.e., 'Fraud'.
- Enter the duration after which the block expires.
- Click on 'Save'.
- If you wish to unblock a user, repeat steps 1-4 and click on 'Unblock User'.