How to enable/disable duplicate email addresses?


FLOW has a setting that can allow or prevent customers from signing up with an email already in use.

Some clients prefer to have it enabled so that family members can sign up with the same email address, while others prefer to disable it to prevent multiple accidental sign-ups.

When set to no, customers trying to create an account with an email address already in use will be informed that the email is already is use and be prompted to log in (and reset their password if necessary).

Step-by-Step Guide

  1. From the home page, go to the System Configuration module.

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  2. Go to Settings.

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  3. Go to Manage Settings.

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  4. From the category dropdown, select 'general settings'.

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  5. Search for the 'Allow users with duplicate emails' setting. This setting, by default, is set to Yes. You can leave it to yes if you want to allow users with duplicate emails or change it to No to prevent multiple sign-ups with the same email address.

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Please note: If you change this setting to 'No' after customers have already been created with duplicate email addresses, they will not be able to purchase a new membership as FLOW will now recognise that the email address is also in use on another account.

The way to resolve it is to change the existing email address on the customer account to a new one that is not already in use.

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