Summary
This guide will show you how to apply a membership Freeze to a customer's membership. the Freeze is puts a hold on a membership for a temporary period of time for various reasons, such as injury.
Video walkthrough
Step by step guide
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Search the customer who requested the Freeze on their membership.
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Select the membership tab.
- Select the Apply New Freeze button.
- Fill in the required fields:Membership, choose the membership the customer would like to freeze
- Membership: choose the membership the customer would like to freeze
- Freeze: Choose the freeze type in relation to the reason for the freeze. Learn more Create a membership Freeze
- Start date: choose the date the freeze starts
- Months: choose the duration of the freeze. Some freeze may have restrictions on the duration, in this example a religious freeze can be for a maximum of 2 month only.
6. Select the "Apply' button to apply the freeze
If you want to unfreeze a customer membership, go to the customer account. Click on the Membership Tab, scroll down to the Freeze section and click on 'Remove'.