How to update an Existing Membership Fee for new customers only?

Summary

This guide explains how to update an existing price at different levels, explore various pricing types, and apply restrictions such as time bands.

Note: These changes will not affect fees for existing customers. To adjust pricing for current members, refer to the relevant article for detailed instructions.


Step-by-Step Guide

1. Navigate to Pricing Options

  1. From the Home page, go to Pricing Options.

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  2. Click on Pricing Options again.

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2. Search for the Pricing Option

  1. Select the type of pricing option you wish to update and click Search.

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  2. Locate the specific pricing option you want to update and click Manage.

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3. Choose the Level for Price Updates

  • Select the level at which the price should be updated:
    • Global
    • Setting Group
    • Centre

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Important: Prices are prioritized based on their level. If multiple prices qualify for a customer, the lower-level price (e.g., Centre) will override the higher-level price (e.g., Global), even if it is of a higher value.
For example, a Global price of £5 will be overridden by a Centre-level price of £8 if the customer is at that facility.


4. Update or Create a New Price

  1. Click Edit on the existing price to update the details, or click Create New Price to add a new one.

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  2. Complete the required details as outlined below:

Pricing Type

  • Member: The price will only apply to customers with one or more active memberships.
  • Non-Member: The price will only apply to customers without active memberships or anonymous customers whose membership status cannot be determined.
  • If no type is selected, the customer's membership status will not affect price qualification.

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Time Band

  • When specified, the price will only apply if the current date/time or the date/time of the activity being booked falls within the specified time band.

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Active Start Date / Active End Date

  • These fields restrict the price to the date range provided. The price will only apply during this time frame.

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5. Important Notes for Membership Pricing

  • If you are updating the price of a membership, this change will not affect existing customers who are already subscribed to that membership.
  • To adjust pricing for existing members, refer to the relevant article.

Bulk Pricing Updates

You can make pricing changes in bulk using the following methods:

1. Bulk Add Prices

  • Use this option to add new prices while retaining existing ones.

2. Bulk Update Prices

  • Use this option to modify existing prices.
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