Lynda Larbi
Articles
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Can I process a part refund?
Case Scenario: I have a customer who purchased a fixed membership. They are now moving and will no longer be using their membership and would like a pro-rata refund. Answer: FLOW does not have the ...
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Can I change the Default Class Waitlist Size?
Answer: Yes, you can change waitlist size to any value including zero. Please refer to our guide here
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1.38.0 Release Notes
Release Date: April 19th 2023 Summary: Release 1.38.0 We have continued to take a holistic approach to the issues faced with activities, especially concerning Clash Detection. This release sees a n...
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1.39.0 Release Notes
Release Date: May 10th 2023 Summary: Release 1.39.0 We resolved a number of issues around email notifications as our clients were keen to see these fixed to better the customer experience. Bloc...
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Which product are email notifications sent from?
Below is a list of all the email templates available to send to customers. It is important to note that all emails located in the "notifications' module (Home> system configuration> Notifications >...
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How to cancel a no show for a customer?
You cannot 'cancel' a no show but you can mark a customer as 'attended' manually from the Front of House via the Class roster. This can only be done on the day of the activity booked. You cannot ma...
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Why can't I change the customer's membership at FOH?
Summary In this guide, we will show you all the settings you need to check to understand why you are unable to change the customer's membership to the one they want. N.B: please note that you can ...
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What are benefits?
Benefits can be point of sales (POS) items such as a towel hire, locker hire, daily racquet or activities and services such a fitness class or daily creche. These can be included in certain membe...
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1.37.0 Release Notes
Release date - 29th March 2023 Summary: Release 1.37.0 Our focus has remained on two work-streams: Onboarding features and bugs. We worked on bugs around activity double bookings and stuck me...
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1.36.0 Release Notes
Planned released date - 8th March 2023 Summary Due to the delay in release or 1.35.0, the release for 1.36.0 has been made up of a number of hotfixes and a smaller release on the 8th March 2023. ...