FAQs
This section covers some of the most common questions, with detailed answers to support you with your flow knowledge.
- Can I refund a customer?
- Why can't I purchase a membership?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update an Existing Membership Fee for new customers only?
- What should be the Home page, Membership & Activity Tile Image size?
- If I amend a user's username and save, does this change immediately the record against past records?
- Can I create a user with the same details as that of a deleted user?
- What is a Month in Hand and how to Enable/Disable it?
- How to cancel a no show for a customer?
- What are benefits?
- How long before an activity starts, can a customer be marked as attended?
- Can I change the Default Class Waitlist Size?
- Can I process a part refund?
- How to auto mark bookings as attended?
- What are the different billing statuses?
- Can we add new variables to email templates?
- Which product are email notifications sent from?
- How do I track and confirm attendance for block bookings?
- Our security certificate has expired, what do we do?