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Charley Banks

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Recent activity by Charley Banks
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  • Resource Calendar - User Release Notes

    1. Flow
    2. Front of House

    Summary Following our 1.51 Release on the 28th February, we now have our new Resource Calendar available which is an improved calendar view of our Facility Calendar. Please find details relating to...

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  • Privacy Policy

    1. Support from OpenPlay
    2. Policies

    Effective date: 11/12/2025Whether you use our website or apps (“Platform”), speak to one of our team, or use our products and services (“services”), you are trusting us with your information. This ...

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  • Sprint 14 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle08/09/2025 - 19/09/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key DefectsAccess Data Source Date Filter MissingAdded missing "Accessed at (Filters)" crit...

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  • Sprint 13 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle25/08/2025 - 05/09/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Tasks:Completed a number of actions in preperation for a new client onboarding (data import...

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  • When to contact Customer Support or Client Success

    1. Support from OpenPlay
    2. Policies

    Summary  From June 2023 OpenPlay introduced a new Client Success department to help support and consult with our clients in addition to the support already provided from our Customer Support Team. ...

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  • Sprint 12 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle11/08/2025 - 22/08/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key EnhancementsMembership Debt & Suspended ReactivationThis Sprint brings the release of o...

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  • Sprint 11 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle28/07/2025 - 08/08/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key Defects:The following key defects were resolved as part of this sprint:Reported cases o...

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  • Sprint 10 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle14/07/2025 - 25/07/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key Defects:The following key defects have been addressed as part of this Sprint:New Joiner...

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  • Sprint 9 Notes

    1. Flow
    2. Release & Sprint Notes

     Sprint Cycle30/06/2025 - 11/07/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key Enhancements: New Cancellation Reasons in FlowAdditional hardcoded membership cancella...

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  • Sprint 8 Notes

    1. Flow
    2. Release & Sprint Notes

    Sprint Cycle16/06/2025 - 27/06/2025Release CadenceContinuous releaseExpected DowntimeNo expected downtime Key Defect:Customer Membership Freeze IssueReported issue for freezes that were applied to ...

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