Promotions
Getting started
FAQs
- Can I refund a customer?
- Why is a membership not available for purchase?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update an Existing Membership Fee for new customers only?
Activities
- Intro to Penalty & Booking Debt Overdue fees
- How to create a Block Booking schedule?
- How to add a Fast Ticket Extra?
- Early access minutes allowed for fast tickets
- Intro to Schedules
- Intro to activity templates
Bulk Actions
Customer
- How to assign Barcodes to existing Members?
- How to remove Customer Credit?
- GDPR Delete
- How to add a Fixed Membership to a Customer Record?
- How to add a Monthly/Recurring Membership to a Customer record?
- How to cancel a booking for a customer?
Custom Questions
Facilities
- How to enable Membership Purchase per Facility?
- How can I configure Multi Door Access within a Facility?
- Why is the customer denied entry at the access gate?
- How to create Opening Time Overrides?
- How to manage Access Control Points?
- How to create an Access Control Rule Group?
Finance
Finance - AccessPay Customers only
- How to add Direct Debit Instructions?
- How to process Direct Debit instructions?
- Intro to AUDDIS - Rejection
- Intro Direct Debit Collection (Payment Collections)
- Intro to ARUDD - Import and process report
- Intro to ARRUD - Representation Collection
Front of House
- Intro to the Activity Roster & Booking Attendance
- How to add credit to a customer account?
- Resource Calendar - User Release Notes
- How to change a customer's home centre at FOH
- How to view Package details on a customer record?
- How can a customer redeem a package at the Front of House?
Membership
- Change/Update Membership Fees for existing customers.
- How to publish memberships to online join?
- How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
- How to Remove Eligibility Requirements for Memberships?
- Allow Online Membership Changes
- Customer Notification for Expiring Eligibility Documents
Online Joining/Booking
- How can a customer redeem a package online?
- How to cancel a membership online?
- How to update personal details online?
- How to purchase a membership online?
- How to create a Customer Account online?
- How to cancel a booking online?
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Introduction to the General Tab in Pricing Options
- Introduction to the Availability & Restrictions Tab in Pricing Options
- Adding and Managing Pricing (with or without restrictions)
- Intro to Adjustments
Reporting
- Intro to the Cancelled Bookings Source
- How to create a new SFTP location
- Intro to the Reporting Module
- How to create a Scheduled report?
- How to create a report?
- How to create a New Report Folder?
Settings
- How to enable/disable duplicate email addresses?
- The Waitlist Cut Off time (in Minutes)
- How to configure the Online cut off days for fast tickets
- Configure the window of time before the activity (not classes) starts for venue access.
- Configure the window of time before class starts for venue access.
- How to configure your Max amount of bookings
System Configuration
- Access control readmission (Passback rule)
- How do I change the logo on a receipt
- How to enable the 'Change Membership Home centre' feature for Staff users
- How to enable/disable Users to 'Approve Eligibility document via FOH'?
- How to enable users to Upload an Eligibility document from at the FOH
- How to remove a Staff Member?
Release Notes
- 1.60.0 Release Notes
- 1.59.0 Release Notes
- 1.58.0 Release Notes
- 1.57.0 Release Notes
- 1.56.0 Release Notes
- 1.55.0 Release Notes