Promotions
Getting started
FAQs
- Can I refund a customer?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update an Existing Membership Fee for new customers only?
- What should be the Home page, Membership & Activity Tile Image size?
Activities
- How to create a Block Booking schedule?
- How to add a Fast Ticket Extra?
- Configure the window of time before the activity (except classes) starts for venue access - V2
- How to cancel an entire schedule - V2
- How to add a Fast Ticket Extra - V2
- Advance view of timetables - V2
Bulk Actions
Customer
- How to assign Barcodes to existing Members?
- How to remove Customer Credit?
- Intro to Penalty & Booking Debt Overdue fees
- How to add a Monthly/Recurring Membership to a Customer record?
- How to cancel a booking for a customer?
- How to cancel an activity session - V2
Custom Questions
Facilities
- How to enable Membership Purchase per Facility?
- How can I configure Multi Door Access within a Facility?
- Why is the customer denied entry at the access gate?
- How to create Opening Time Overrides?
- How to manage Access Control Points?
- How to create an Access Control Rule Group?
Finance
Finance - Manual Process only (not for GoCardless customers)
- How to add Direct Debit Instructions?
- How to process Direct Debit instructions? (not for GoCardless Customers)
- Intro to AUDDIS - Rejection (Not for GoCardless Customers)
- Intro Direct Debit Collection/Payment Collections (Not for GoCardless Customers)
- Intro to ARUDD - Import and process report (not for GoCardless customers)
- Intro to ARRUD - Representation Collection (not for Cardless customers)
Front of House
- Intro to the Activity Roster & Booking Attendance
- How to add credit to a customer account?
- Intro to guest passes
- How can a customer purchase a package
- How to make an Class or Resource booking for a customer at FOH - V2
- How to Add a Customer Using the Dashboard Quick Add Feature
Membership
- How to publish memberships to online join?
- How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
- How to Remove Eligibility Requirements for Memberships?
- How to Update Membership Fees for existing customers.
- Why is a membership not available for purchase?
- Allow Online Membership Changes
Online Joining/Booking
- How to sell Point-of-Sale (POS) Items as extra with Fast Activity Ticket bookings
- How can a customer login/reset their password online?
- How can a customer redeem a package online?
- How to cancel a membership online?
- How to update personal details online?
- How to purchase a membership online?
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Introduction to the General Tab in Pricing Options
- Introduction to the Availability & Restrictions Tab in Pricing Options
- Adding and Managing Pricing (with or without restrictions)
- Intro to Adjustments
Reporting
- Intro to the Cancelled Bookings Source
- How to create a new SFTP location
- Intro to the Reporting Module
- How to create a Scheduled report?
- How to create a report?
- How to create a New Report Folder?
Settings
- How to configure your Waiting List - V2
- How to configure your Activities V2 settings
- How can I add/remove a Membership Cancellation reason?
- Configuring the Waitlist Cut Off time (in Minutes) - V2
- Managing Duplicate Email Sign-Ups in FLOW
- The Waitlist Cut Off time (in Minutes) - V1
System Configuration
- How to Create a Guest Pass Benefit
- Access control readmission (Passback rule)
- How do I change the logo on a receipt
- How to enable the 'Change Membership Home centre' feature for Staff users
- How to enable/disable Users to 'Approve Eligibility document via FOH'?
- How to enable users to Upload an Eligibility document from at the FOH
Release Notes
- 1.67 Release Notes
- 1.66.0 Release Notes
- 1.65 Release Notes
- 1.64.0 Release Notes
- 1.63.0 Release Notes
- 1.62.0 Release Notes