Flow FAQs
- Can I refund a customer?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update a Membership Fee for new customers only?
- What should be the Home page, Membership & Activity Tile Image size?
Getting started
Activities
- Activity Restrictions (Inductions & Waivers)
- Block Bookings
- Activity Categories
- Instructors
- Activity Schedules
- Activity Templates
- Cancelling a course or camp: places, credit and benefits
- Intro to Penalty & Booking Debt Overdue fees - V2
- Understanding Clash Detection and Overlapping Sessions
- How to cancel a camp online
- How to cancel a camp at the Front of House
- How to cancel a Course online
Bulk Actions
- Bulk CoursePro Sync
- How to Bulk Grant a Package to Customers' Memberships
- How to Bulk Change Memberships?
- How to Bulk Cancel Memberships?
- How to Bulk Award Membership Credits?
- How to Bulk Freeze Memberships?
Customer
- Account Linking (Creating & linking a new dependant online)
- How to assign Barcodes to existing Members?
- How to remove Customer Credit?
- Intro to Penalty & Booking Debt Overdue fees - V1
- Account Linking (Customer Groups)
- Account Linking (Linking an existing account online)
Facilities
- How to enable Membership Purchase per Facility?
- Why is a membership not available for purchase?
- Access control readmission (Passback rule)
- How can I configure Multi Door Access within a Facility?
- Why is the customer denied entry at the access gate?
- How to create Opening Time Overrides?
Finance
Front of House
- Facility Calendar
- Dashboard
- How to purchase a Membership with a scheduled payment at the Front of House
- Front of House module
- How can a customer purchase a package at the Front of House
- Resource Calendar - User Release Notes
- How to register an Induction/Waiver for a customer?
- How can a customer purchase a Point-of-Sale (POS) Item at the Front of House (FOH).
Integrations
Membership
- Area Groups
- CoursePro
- Fees & Prices
- Freeze
- Eligibility
- How to publish memberships to online join?
- How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
- How to Remove Eligibility Requirements for Memberships?
- How to report on Membership debts
- Why is a membership not available for purchase?
- Allow Online Membership Changes
Online Joining/Booking
- How to buy a membership for someone in your group online
- Booking fast tickets for several people with membership discounts
- How to cancel a Course online
- How to cancel a camp online
- Why is a membership not available for purchase?
- Intro to guest passes
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Introduction to the General Tab in Pricing Options
- Introduction to the Availability & Restrictions Tab in Pricing Options
- Adding and Managing Pricing (with or without restrictions)
- Intro to Adjustments
Promotions
Reporting
System Configuration
- Settings Groups
- Prompts
- Integrations
- Data Collection
- Payment Providers
- Notifications
- Quick Buttons
- Benefits
- Time Bands
- Security, Roles & Permissions
- Staff
- Settings
- How to Set the Cart Reservation Length?
- How to configure your Notification Layout?
- How to Create & Apply a New Tax Option?
- How to Configure permissions per module for a user role?
- How to create a New Staff user?
- How to create a User Role?