Getting started
FAQs
- Can I refund a customer?
- Why can't I purchase a membership?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update an Existing Membership Fee for new customers only?
Front of House
- Intro to the Activity Roster & Booking Attendance
- How to add credit to a customer account?
- How to view Package details on a customer record?
- How can a customer redeem a package?
- How to extend a fixed Membership?
- How to register an Induction/Waiver for a customer?
Activities
- Intro to Penalty & Booking Debt Overdue fees
- How to create a Block Booking schedule?
- How to add a Fast Ticket Extra?
- Intro to Schedules
- Intro to activity templates
- How to book an activity online?
Facilities
- How to enable Membership Purchase per Facility?
- How to create Opening Time Overrides?
- How to manage Access Control Points?
- How to create an Access Control Rule Group?
- How to configure your Custom Amenities on Open Active
- How to create a Resource Tag?
Membership
- How to Export/Import Memberships Fees?
- How to publish memberships to online join?
- How to Remove Eligibility Requirements for Memberships?
- How to cancel a membership for a customer?
- How to apply a benefit to a membership?
- How to apply a membership freeze?
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Intro to the Pricing Options' General tab
- Intro to the Pricing Options' Availability & Restrictions Tab
- How to add a new price to a Pricing Options?
- Intro to Adjustments
Settings
- How to change the class waitlist size?
- How to configure your Waiting List?
- How to configure your Activity settings?
- How to configure your Terms and Conditions?
- How to configure your Advanced Theme Settings?
- How to configure your Checkout Settings?
System Configuration
- How to remove a Staff Member?
- Intro to Email Notification Configuration
- How to resize your company logo in your emails?
- How to Assign a package to a Quick Button?
- How to configure your payment provider?
- How to create Benefits?
Customer
- How to assign Barcodes to existing Members?
- GDPR Delete
- How to add a Fixed Membership to a Customer Record?
- How to add a Monthly/Recurring Membership to a Customer record?
- How to cancel a booking for a customer?
- How to create a new Customer?
Bulk Actions
Reporting
- Intro to the Reporting Module
- How to create a Scheduled report?
- How to create a report?
- How to create a New Report Folder?
- Intro to Data Sources
- How to download reports in a .CSV format?
Online Joining/Booking
- How to cancel a membership online?
- How to update personal details online?
- How to purchase a membership online?
- How to create a Customer Account online?
- How to cancel a booking online?
- How to book a fast ticket activity online?
Finance
Finance - AccessPay Customers only
- How to add Direct Debit Instructions?
- How to process Direct Debit instructions?
- Intro to AUDDIS - Rejection
- Intro Direct Debit Collection (Payment Collections)
- Intro to ARUDD - Import and process report
- Intro to ARRUD - Representation Collection
Release Notes
- 1.45.0 Release Notes
- 1.44.0 Release Notes
- 1.43.0 Release Notes
- 1.42.0 Release Notes
- 1.41.0 Release Notes
- 1.40.0 Release Notes