Release Notes
Getting started
Integrations
Flow FAQs
- Can I refund a customer?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update a Membership Fee for new customers only?
- What should be the Home page, Membership & Activity Tile Image size?
Front of House
- Intro to the Activity Roster & Booking Attendance
- How to add credit to a customer account?
- Front of House module
- How to Save Recent Customer Searches
- How to Pin Customers to the Dashboard
- Intro to guest passes
Customer
- Account Linking (Creating & linking a new dependant online)
- How to assign Barcodes to existing Members?
- How to remove Customer Credit?
- Intro to Penalty & Booking Debt Overdue fees
- Account Linking (Customer Groups)
- Account Linking (Linking an existing account online)
Membership
- How to publish memberships to online join?
- How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
- How to Remove Eligibility Requirements for Memberships?
- How to report on Membership debts
- How to Update Membership Fees for existing customers.
- Why is a membership not available for purchase?
Activities
- How to create a Block Booking schedule?
- How to add a Fast Ticket Extra?
- Clash Detection and Overlapping Sessions
- Understanding Clash Detection
- Generating Invoices for Block Bookings (AV2)
- How to Resolve and Publish a Previously Clashing Activity
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Introduction to the General Tab in Pricing Options
- Introduction to the Availability & Restrictions Tab in Pricing Options
- Adding and Managing Pricing (with or without restrictions)
- Intro to Adjustments
Facilities
- How to enable Membership Purchase per Facility?
- How can I configure Multi Door Access within a Facility?
- Why is the customer denied entry at the access gate?
- How to create Opening Time Overrides?
- How to manage Access Control Points?
- How to create an Access Control Rule Group?
Promotions
Finance
Online Joining/Booking
- How to book a course online
- How to sell Point-of-Sale (POS) Items as extra with Fast Activity Ticket bookings
- How can a customer login/reset their password online?
- How can a customer redeem a package online?
- How to cancel a membership online?
- How to update personal details online?
Bulk Actions
- Bulk CoursePro Sync
- How to Bulk Grant a Package to Customers' Memberships
- How to Bulk Change Memberships?
- How to Bulk Cancel Memberships?
- How to Bulk Award Membership Credits?
- How to Bulk Freeze Memberships?
Reporting
- Understanding the Refund Transactions Report
- Intro to the Cancelled Bookings Source
- How to create a new SFTP location
- Intro to the Reporting Module
- How to create a Scheduled report?
- How to create a report?
Settings
- How to configure your Waiting List - V2
- How to configure your Activities V2 settings
- How can I add/remove a Membership Cancellation reason?
- Configuring the Waitlist Cut Off time (in Minutes) - V2
- Managing Duplicate Email Sign-Ups in FLOW
- The Waitlist Cut Off time (in Minutes) - V1
System Configuration
- Configure custom partnership statements
- Intro to Prompts
- How to create FLOW API Keys
- How to Create a Guest Pass Benefit
- Access control readmission (Passback rule)
- How do I change the logo on a receipt