Terms and Conditions
Release Notes
Getting started
Integrations
Flow FAQs
- Can I refund a customer?
- Why is a customer unable to change their membership online?
- Why can't I change the customer's membership at FOH?
- Would changing the price on a membership affect all customers?
- How to update a Membership Fee for new customers only?
- What should be the Home page, Membership & Activity Tile Image size?
Front of House
- Dashboard
- How to purchase a Membership with a scheduled payment at the Front of House
- Front of House module
- How can a customer purchase a package at the Front of House
- Resource Calendar - User Release Notes
- Intro to the Facility Calendar
- How to register an Induction/Waiver for a customer?
Customer
- Account Linking (Creating & linking a new dependant online)
- How to assign Barcodes to existing Members?
- How to remove Customer Credit?
- Intro to Penalty & Booking Debt Overdue fees
- Account Linking (Customer Groups)
- Account Linking (Linking an existing account online)
Membership
- Fees & Prices
- Freeze
- Eligibility
- How to publish memberships to online join?
- How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
- How to Remove Eligibility Requirements for Memberships?
- How to report on Membership debts
- Why is a membership not available for purchase?
- Allow Online Membership Changes
Activities
- How to create a Block Booking schedule?
- How to add a Fast Ticket Extra?
- Linking Pre-purchase inductions - V2 (allowing one induction to cover another)
- Clash Detection and Overlapping Sessions
- Understanding Clash Detection
- Generating Invoices for Block Bookings (AV2)
Pricing Options
- Intro to Pricing Options
- Intro to Pricing & Adjustment Qualifications
- Introduction to the General Tab in Pricing Options
- Introduction to the Availability & Restrictions Tab in Pricing Options
- Adding and Managing Pricing (with or without restrictions)
- Intro to Adjustments
Facilities
- How to enable Membership Purchase per Facility?
- Why is a membership not available for purchase?
- Access control readmission (Passback rule)
- How can I configure Multi Door Access within a Facility?
- Why is the customer denied entry at the access gate?
- How to create Opening Time Overrides?
Promotions
Finance
Online Joining/Booking
- Intro to guest passes
- How to request a membership freeze online
- How to renew a fixed membership online
- How to purchase a membership with a scheduled payment online
- How to book a course online
- How to sell Point-of-Sale (POS) Items as extra with Fast Activity Ticket bookings
Bulk Actions
- Bulk CoursePro Sync
- How to Bulk Grant a Package to Customers' Memberships
- How to Bulk Change Memberships?
- How to Bulk Cancel Memberships?
- How to Bulk Award Membership Credits?
- How to Bulk Freeze Memberships?
Reporting
- How to report on Membership debts
- Understanding the Refund Transactions Report
- Intro to the Cancelled Bookings Source
- How to create a new SFTP location
- Intro to the Reporting Module
- How to create a Scheduled report?
System Configuration
- Settings Groups
- Prompts
- Integrations
- Data Collection
- Payment Providers
- Notifications
- Quick Buttons
- Benefits
- Time Bands
- Security, Roles & Permissions
- Staff
- Settings
- How to Set the Cart Reservation Length?
- How to configure your Notification Layout?
- How to Create & Apply a New Tax Option?
- How to Configure permissions per module for a user role?
- How to create a New Staff user?
- How to create a User Role?