How to get help with Moves+, and who to contact for which problem.
Time required: 2 minutes
User role: App member
Applies to: All
Module: Moves+ app > Help with Moves+
Who to contact
| Your question is about | Contact |
|---|---|
| Points adjustments, rewards, challenges, groups, or your account (for example a wrong email address) | Your organisation. They set these up and make these decisions. |
| The app not working, or your activity not syncing | OpenPlay, the team behind Moves+ |
Steps
1. Open Help with Moves+
Tap the info icon at the top right of the app.
2. Choose how to get help
- View FAQs opens these help articles.
- Send email opens an email to your organisation.
- Contact, under "Having trouble with your workouts?", opens your mail app with an email to moves@openplay.co.uk and the subject "Moves+ support request". If you have no mail app set up, a support form opens instead.
3. Include the right details
This helps us or your organisation answer first time:
- the email address you use for Moves+
- your phone make, model and software version
- whether you use Apple Health or Health Connect, and which watch or app feeds it
- screenshots of the problem
For missing points, also send screenshots of the activity in your health app and in Moves+, and of the Moves+ permissions in Apple Health or Health Connect.
Cannot open the app? Email moves@openplay.co.uk directly.