William Swan-Bell

How to create a Membership Referral (Refer a friend)

1. Flow
2. Promotions
3. Membership Referrals

SummaryThis guide explains how to create, publish, edit and unpublish a membership referral offer in Flow.User role: AdministratorModule: PromotionsOverviewMembership Referrals lets you run a refer...

• Edited 23 October 2026 14:29
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Membership Referrals home page: referral statistics

1. Flow
2. Promotions
3. Membership Referrals

SummaryPromotions > Membership Referrals opens on your live referral offer and the Performance statistics for your referral programme, across every venue and offer.📊 See how many referrals you are ...

• Edited 22 October 2026 13:10
• 1 follower
• 0 comments
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How to pay with Apple Pay or Google Pay online

1. Flow
2. Online Joining/Booking

SummaryThis guide shows how customers pay with Apple Pay or Google Pay when they book online or buy a membership through online joining.Apple Pay and Google Pay are available with selected payment ...

• Edited 21 October 2026 13:12
• 1 follower
• 0 comments
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Apple Pay and Google Pay

1. Flow
2. System Configuration
3. Payment Providers

SummaryCustomers can pay with Apple Pay or Google Pay when they book or buy a membership online. It is available with selected payment providers and is turned on by the OpenPlay team.📱 Customers pa...

• Edited 21 October 2026 13:09
• 1 follower
• 0 comments
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2026-10: Flow Releases in October

1. Flow
2. Release Notes

The full changelog with release dates can be viewed at "OpenPlay > What’s new on Flow"Members can now buy memberships for family and linked accounts directly from their own profileManaging family a...

• Edited 15 October 2026 09:44
• 1 follower
• 0 comments
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How to buy a membership for someone in your group online

1. Flow
2. Online Joining/Booking

SummaryThe owner of a customer group can buy a membership online for anyone in their group, such as a child or partner, without signing in as them.✅ Choose who the membership is for before choosing...

• Edited 02 October 2026 12:40
• 1 follower
• 0 comments
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Booking fast tickets for several people with membership discounts

1. Flow
2. Online Joining/Booking

SummaryWhen a customer books more than one fast ticket, they can apply each person's membership discount to that person's ticket, so everyone pays the price their own membership entitles them to.✅ ...

• Edited 24 September 2026 09:44
• 1 follower
• 0 comments
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How members join Moves+: sign-up types, email domains and SSO

1. Moves+
2. Settings, Badges & Notifications

There are two ways members can get into Moves+: registering with an email address, or signing in through your organisation's own account with Single Sign-On. This guide explains both, and how allow...

• Edited 20 September 2026 21:07
• 1 follower
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What happens to a user's data when you process a GDPR deletion in Moves+

1. Moves+
2. Users

A GDPR deletion anonymises the user rather than erasing everything. Their personal details are removed, while their activity and points history is kept so your totals and reports stay accurate. Thi...

• Edited 21 September 2026 15:18
• 1 follower
• 0 comments
• 0 votes

Facility Calendar (Beta): customising event colours

1. Flow
2. Release Notes
3. Early preview

This is an early preview (beta). Event colours are set from the beta Facility Calendar. The colours you save are shown on both the beta and the classic calendar.SummaryYou can choose the colour of ...

• Edited 28 September 2026 11:55
• 1 follower
• 0 comments
• 0 votes