You can find our Moves+ FAQs here, providing useful articles to enhance your Moves+ app usage.
Please be aware that OpenPlay's primary support is directed towards our business clients, which would be your university/institution or Leisure Centre.
Each institution has a designated system administrators who can offer direct assistance, or if needed, they can raise a ticket on your behalf to escalate the matter to us.
For the quickest resolution of your issue, we kindly ask you to reach out to them first, as we are unable to directly assist end users.
Info to Include when contacting your institution:
The information you will likely need to provide to your institution includes:
- Email address
- Tracker make and model
- Phone make and model
- OS Version
For points issues:
- Screenshot of your activity on your tracker.
- Screenshot of your activity on the Moves + app.
- Screenshot showing that data sharing is enabled.
- Screenshot showing tracker is successfully connected.
- To ensure that the points haven’t carried over to the next day, a screenshot showing the activity accumulated on the following day is also be helpful.
For Challenge issues:
- Screenshot showing the Challenge.
- Screenshot showing within the Challenge / how it shows on the app for you as the user.
- Screenshot of your activity both on the Moves+ app and your tracker if related to a Challenge progress/completion issue.
For Public/Private Group issues:
- Screenshot showing the Group.
- Screenshot showing the specific issue.
For Friend issues:
- Screenshot showing the Friend.
- Screenshot showing the search/outcome.
- Screenshot with any additional key information.
Password Reset Issue
- Ensure that you open and click on the password reset email within 60 minutes of it being received (i.e., the link is only valid for 60 minutes).