The full changelog with release dates can be viewed at "OpenPlay > What’s new on Flow"
See every visit and denied access attempt on the Facility Dashboard, and check customers in by hand
The Visits widget no longer stops at the latest arrivals, and staff can record a visit without leaving the dashboard.
- View all opens the whole day's visits, with totals for access attempts, check-ins and denied attempts. Click a total to show only those visits.
- Search by name, sort newest or oldest first, and look back at any earlier day.
- Denied attempts show the reason, such as no valid membership or booking, so staff can help straight away.
- Record a visit by hand when someone arrives without scanning in, with an optional note. If they are new, staff can create the customer there and then. Manual visits show who added them.
- Controlled by three new role permissions, unticked by default: View All Visits, Change Visit Date and Record a manual visit.
View more details: Monitoring visits on the Facility Dashboard; Facility Dashboard: overview and setup
Create and manage your own membership cancellation reasons
You no longer need to ask OpenPlay to change your cancellation reasons, and you can now see why members cancel online.
- Write reasons in your own words, and choose whether each is offered online, offline or both.
- Members cancelling on your website now choose a reason, so online cancellations are no longer recorded without one.
- Give each reason a reporting category, and ask for or require a comment when it is chosen.
- Delete a reason that has never been used, or archive one that has. Cancellations already recorded keep their reason.
- Your existing reasons have been moved across, so your lists are unchanged. Staff need the new Manage cancellation reasons permission, which is off by default.
View more details: How to manage membership cancellation reasons
Members are prompted to buy memberships for linked family members from their account
This builds on October's release, which let members buy a membership for someone in their group.
- The account dashboard shows a prompt when a linked person does not yet have an active membership.
- Clicking the prompt opens the membership sign-up journey with that person already selected.
- Links can now pre-select a specific linked person, so you can send members straight to the right journey.
- When buying for someone else, the additional details screen and order confirmation now use that person's name. Buying for yourself is unchanged.
View more details: How to buy a membership for someone in your group online
Platform improvements
- Faster schedules: facility schedules and calendars load faster, including when looking at dates far in advance.
Fixes & reliability improvements
- Activities V2: The facility calendar shows child resources as unavailable when their parent resource has a schedule, booking or block booking, and shows location closures again.
- Front of House: Gate scanners and Front of House scans match barcodes and passes to the right customer. A code starting with numbers could match a customer with no reference whose ID matched those digits.
The full changelog with release dates can be viewed at "OpenPlay > What’s new on Flow"