William Swan-Bell
Activity overview
Latest activity by William Swan-Bell-
William Swan-Bell created an article, How can a customer redeem a package online?
SummaryThis guide will walk you through how a customer can redeem their package online.Example: A customer has purchased a Zumba Class Package and wants to use it to make a booking. Step-by-Step Gu...
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William Swan-Bell created an article, How to Import Packages
Summary In this guide, we will show you how to import Packages. For instance, when moving to Flow from an another system, you may want to import existing Packages rather than creating new ones. Ste...
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William Swan-Bell created an article, How to use the Promo or Referral Code via Front of House.
SummaryThis guide explains how to apply Promo Codes through the Front of House module.Key Notes:Promo Codes are not case-sensitive, so they will work regardless of whether they are entered in upper...
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William Swan-Bell created an article, How to use the Promo or Referral Code Online
SummaryThis guide explains how customers can apply promo codes when purchasing memberships on the booking website.Promo codes are not case-sensitive, so they can be entered in either uppercase or l...
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William Swan-Bell created an article, Facility Calendar (Beta)
This is an early preview (beta). The new Facility Calendar is opt-in and still evolving, so a few things may change and you might spot the odd rough edge. You can switch back to the classic calenda...
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William Swan-Bell created an article, Managing your login sessions (staff)
SummaryFor added security, Flow now shows you every device and browser where you are signed in to the staff area, and lets you sign out any of them. This was introduced as part of our 2026 security...
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William Swan-Bell created an article, Account Linking (Linking an existing account online)
SummaryIf someone in your household already has their own Flow account, you can link it to your group online, without visiting reception. Once enabled, a primary member can:✅ Send a link request to...
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William Swan-Bell created an article, 2026-07: Flow Releases in July
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"July focused on stability and reliability across Activities V2, the Front of House and Memberships.Introducing ...
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William Swan-Bell created an article, 2026-06: Flow Releases in June
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"Front of House improvementsA series of updates to streamline your Front of House workflow and help you serve me...
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William Swan-Bell created an article, 2026-05: Flow Releases in May
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"Introducing Scheduled membership payment optionsWe have introduced a new 'Scheduled' payment option for Members...