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Lynda Larbi

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Activity overview

Latest activity by Lynda Larbi
  • Lynda Larbi created an article,

    Information Security

    OpenPlay are committed to the highest standards of security and quality management and have been acreditted under ISO and Cyber Essentials Plus since 2022. ISO/IEC 27001, also known as the Informat...

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  • Lynda Larbi created an article,

    What do the Zendesk Ticket statuses mean?

    Summary When you raise a Support Ticket on Zendesk, the subsequent actions will determine the status of your Zendesk Ticket, providing insight into its progress.   Please find below the different s...

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  • Lynda Larbi created an article,

    Why can’t I apply a freeze to a customer’s membership?

    Answer: When you freeze a customer's membership, there are several configurations to keep in mind. The primary consideration is whether the Membership Type allows freezing. This option is located i...

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  • Lynda Larbi created an article,

    The Waitlist Cut Off time (in Minutes)

    Summary FLOW offers a Waitlist cut-off setting, allowing you to specify the number of minutes before a class begins that a customer can join a waitlist. Once this time elapses, the waitlist option ...

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  • Lynda Larbi created an article,

    How to configure the Online cut off days for fast tickets

    Summary FLOW features a setting enabling you to adjust the cutoff period in days for Fast Ticket online purchases. This setting determines the deadline by which customers can book tickets online fo...

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    • 1 follower
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  • Lynda Larbi created an article,

    Configure the window of time before the activity (not classes) starts for venue access.

    Summary FLOW has a functionality that allows you to configure the window of time before class starts for venue access for customers with their activity booking token. For example, the activity star...

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    • 1 follower
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  • Lynda Larbi created an article,

    Configure the window of time before class starts for venue access.

    Summary FLOW has a functionality that allows you to configure the window of time before class starts for venue access for customers with their activity booking token. For example, the class starts ...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Lynda Larbi created an article,

    How to configure your Max amount of bookings

    Summary FLOW offers a functionality enabling users to set a maximum limit within a specific time frame.For instance, you can establish a limit such as '5 bookings per week'.Before implementing this...

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    • 1 follower
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  • Lynda Larbi created an article,

    How to configure the max bookings interval

    Summary FLOW includes a feature enabling users to establish a date range for a maximum number of bookings, such as '1 week', '2 days', '6 hours', and more.This setting can then be used to configure...

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    • 1 follower
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  • Lynda Larbi created an article,

    How to override a setting at Group or Facility Level

    Summary FLOW enables you to customize most settings either at the Facility or Group level. This feature becomes valuable when a particular Facility or a Group of facilities necessitates different c...

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    • 1 follower
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