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Lynda Larbi

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Latest activity by Lynda Larbi
  • Lynda Larbi created an article,

    Understanding the Refund Transactions Report

    OverviewThe Refund Transactions report provides visibility of refunds processed within the platform. It can be used to review refund activity, understand how refunds were processed, and support fin...

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  • Lynda Larbi created an article,

    How to purchase a membership with a scheduled payment online

    SummaryThis guide explains how customers can purchase a membership online using the Scheduled Payment option.Scheduled Payment memberships are designed for memberships that run within a fixed date ...

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  • Lynda Larbi created an article,

    How to purchase a Membership with a scheduled payment at the Front of House

    Purchase a Membership with a Scheduled Payment OptionSummaryThis guide explains how to sell a membership using a Scheduled Payment option in the Front of House module.Scheduled Payment memberships ...

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  • Lynda Larbi created an article,

    How to create a Membership with a scheduled payment option

    This guide provides step-by-step instructions to create a Scheduled payment option on a membership type in Flow. Scheduled payment options let you sell memberships that run for a specific, fixed pe...

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  • Lynda Larbi created an article,

    How can I remove the bank details from a customer account?

    Answer: At present, there isn’t a way to manually remove bank details from a customer’s account. However, for security reasons, these details are not fully visible—only limited information (such as...

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  • Lynda Larbi created an article,

    Can I extend a freeze on a membership?

    Answer: There is no way to extend a freeze on a membership. The only way is to remove the existing freeze and add a new one.

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  • Lynda Larbi created an article,

    Bulk CoursePro Sync

    SummaryFLOW allows you to bulk sync CoursePro memberships using the Bulk Actions Module, saving time and ensuring memberships are updated efficiently.Step-by-Step GuideFollow the steps below to bul...

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  • Lynda Larbi created an article,

    Intro to Prompts

    SummaryFLOW allows you to configure prompts that appear at the Front of House to notify staff about important events or customer-specific information.These prompts help ensure staff stay informed a...

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  • Lynda Larbi created an article,

    Can you refund a transaction that was paid by credit?

    Answer: Yes, but the credit will not automatically be reapplied to the customer account. You will need to configure this Front of House Setting: 'Default non-cash/card refund option' to either:  Re...

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  • Lynda Larbi created an article,

    How to create FLOW API Keys

    SummaryFLOW allows you to create API keys, which are secure, unique codes used to authenticate communication between FLOW and your third-party systems.An API key acts like a digital access pass—whe...

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