Lynda Larbi
Articles
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How to update a Membership Fee for new customers only?
SummaryThis guide explains how to update an existing price at different levels, explore various pricing types, and apply restrictions such as time bands.Note: These changes will not affect fees for...
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How to configure your Custom Amenities on Open Active
Summary In this guide, we will show you where to find the Default standard amenities and how to create new ones for your specific facilities. For example, some of the standard ones would be Creche,...
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How to create a Fast Ticket pricing option?
SummaryFast ticket pricing options can only be assigned to individual tickets that are part of a Fast Ticket Activity Template within the “Activities” module. This also applies to any Fast Ticket A...
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Intro Direct Debit Collection/Payment Collections (Not for GoCardless Customers)
Summary This guide outlines how to generate a collection file in Flow to initiate payment collections through BACS. Once the collection file is submitted to the Bureau, payments are assumed success...
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How to configure your Customer Settings?
Summary This guide will help you configure Customer settings in the System Configuration module. For instance, you can decide if customers are allowed to change their profile photos o...
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What should be the Home page, Membership & Activity Tile Image size?
Summary The Activity tile image & Membership (alongside the Homepage) tile image are client settings and can be added via the system configuration module - recommended sizes for the tile images ar...
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How to create a Course Pro Membership?
Summary This guide will walk you through the process of creating a CoursePro membership type. What is CoursePro?CoursePro is software designed to manage lessons and courses for clients. Although it...
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How to create a Booking Pricing Option?
SummaryThis guide will walk you through creating a booking pricing option for Classes or Ad Hoc Activities. In this example, we’ll create a pricing option for a 45-minute Badminton session. Step-by...
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Intro to ARUDD - Import and process report (not for GoCardless customers)
Summary An ARRUD report provides details on unpaid direct debit collections from a previous attempt. Importing the ARRUD report into Flow will update the status of customer instructions where payme...
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How to cancel a no show for a customer?
You cannot 'cancel' a no show but you can mark a customer as 'attended' manually from the Front of House via the Class roster. This can only be done on the day of the activity booked. You cannot ma...