Lynda Larbi
Articles
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How long before an activity starts, can a customer be marked as attended?
Summary In this guide, we will show you how you can set up how many hours before an activity starts, a customer can be marked as 'attended' upon their entrance to the Facility. Step by Step Guide...
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How to create Benefits?
SummaryThis guide explains how to create a benefit that can be used in booking Pricing Options, such as offering customers free access to a crèche or a daily locker.Note: The benefit is configured ...
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Intro to Customer Data Collection
Summary This guide explains how to manage Customer Data Fields in FLOW. This feature allows you to configure the data captured at various points when creating a customer record. There are four cate...
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How to create a standard membership type?
Summary This guide provides a step-by-step process for creating a membership type. A membership type inherits the settings from its membership group, though you can override these settings for flex...
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Intro to CoursePro Memberships/Courses
Introduction This document outlines the integration between Flow and CoursePro, a software solution for managing lessons and courses. While CoursePro can function as a standalone product, int...
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Membership Statuses
Summary This guide explains the various membership statuses in FLOW and their meanings to help you better understand and manage memberships. Membership Statuses Overview Below is a list of the mem...
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How to configure your Time Bands?
Summary This guide provides step-by-step instructions for creating and managing Time Bands. Time Bands allow you to define specific time periods, such as Peak and Off-Peak hours on Pricing Options,...
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Why are members being charged after cancelling their membership?
A member has cancelled their membership but still got charged. Why is that? They are a few things to take into consideration. The Payments Notice Period. Advance Notice must be provided to t...
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How to create and customise Email Templates?
SummaryThis guide explains how to create and customize email templates for automated messages sent to customers, such as welcome emails for new members.Note: If not customized, generic templates wi...
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1.39.0 Release Notes
Release Date: May 10th 2023 Summary: Release 1.39.0 We resolved a number of issues around email notifications as our clients were keen to see these fixed to better the customer experience. Bloc...