Lynda Larbi
Articles
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How long before an activity starts, can a customer be marked as attended?
Summary In this guide, we will show you how you can set up how many hours before an activity starts, a customer can be marked as 'attended' upon their entrance to the Facility. Step by Step Guide...
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How to create Benefits?
SummaryThis guide explains how to create a benefit that can be used in booking Pricing Options, such as offering customers free access to a crèche or a daily locker.Note: The benefit is configured ...
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Intro to Customer Data Collection
SummaryThis guide explains how to manage Customer Data Fields in FLOW. This feature allows you to configure the data captured at various points when creating a customer record.There are four catego...
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How to create a standard membership type?
SummaryThis guide provides a step-by-step process for creating a membership type. A membership type inherits the settings from its membership group, though you can override these settings for flexi...
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Intro to CoursePro Memberships/Courses
Introduction This document outlines the integration between Flow and CoursePro, a software solution for managing lessons and courses. While CoursePro can function as a standalone product, integr...
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Membership Statuses
SummaryThis guide explains the various membership statuses in FLOW and their meanings to help you better understand and manage memberships.Membership Statuses OverviewBelow is a list of the members...
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How to configure your Time Bands?
SummaryThis guide provides step-by-step instructions for creating and managing Time Bands. Time Bands allow you to define specific time periods, such as Peak and Off-Peak hours on Pricing Options, ...
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Why are members being charged after cancelling their membership?
A member has cancelled their membership but still got charged. Why is that? They are a few things to take into consideration. The Payments Notice Period. Advance Notice must be provided to t...
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How to create and customise Email Templates?
SummaryThis guide explains how to create and customize email templates for automated messages sent to customers, such as welcome emails for new members.Note: If not customized, generic templates wi...
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1.39.0 Release Notes
Release Date: May 10th 2023 Summary: Release 1.39.0 We resolved a number of issues around email notifications as our clients were keen to see these fixed to better the customer experience. Bloc...