Question: Can we add, delete, or edit tickets at the template level? Will the changes update an already published schedule?
Answer:
Not immediately. When a schedule is published, the system projects Fixed Term (FT) schedules 6 months in advance (or up to the schedule’s defined end date).
-
If you add, delete, or edit a ticket at the template level, those changes will not apply to the current published schedule until 6 months + 1 day after the update.
-
For shorter schedules (less than 6 months), the changes will not appear at all once the schedule is already published.
We recognize this limitation and have included improvements in our future development considerations.
Workaround:
If you need changes to take effect sooner:
-
Cancel the existing schedule.
-
Update the template with the new tickets.
-
Reschedule using the updated template.
Example:
-
Template 1: Changes appear only after 6 months.
-
Schedule 2 (shorter schedule): Changes will not be applied.
(See diagram below for a visual explanation.)