Answer: Yes, if enabled. However, this email may not meet your own contractual notice requirements for a price increase.
The AmountChangedNotification email notification can be sent to customers when the collectable fee is generated. This is usually 10 working days before the billing date. The exact period depends on the advance notice agreed on your Service User Number (SUN). 10 working days is the most common, but some clients have a different period.
To enable this template, first turn on the ‘Send Amount Changed Notification’ setting in the Payment Settings.
Is this notification enough to cover a price increase?
Not always. The advance notice period is the minimum notice Bacs requires when the amount, date or SUN details change, and FLOW’s notification is sent in line with it. Many clients are required to give longer notice of a price increase specifically, under their own terms and conditions. For example, 30 days is common, and some clients use 14 days.
FLOW cannot currently send this notification earlier than the advance notice period. If your terms require more notice than your SUN’s advance notice, you will need to send your own additional communication to members outside of FLOW. Send it far enough ahead to meet your terms, for example, at least 30 days before the first affected collection. If your terms only require the same notice as your advance notice period, the FLOW notification is sufficient, and no extra communication is needed.
GoCardless customers: GoCardless customers will also receive an additional email from GoCardless 3 working days before the collection, confirming the next amount to be collected. This does not replace any notice required by your terms.
NOTE: FLOW does not have a Price Increase Specific email template. The email they will receive is simply a changed amount notification (which can happen for different reasons).