Summary
The user survey allows you to ask your users questions when they are creating their Moves+ account. The survey is mandatory on account creation, but can be skipped by users at later iterations.
Answer Iteration is a data field present in the User Survey report. It relates to the amount of times a certain question has been asked. This is not related to the customer’s answer frequency because apart from the first time they answer it, it is not compulsory.
For example, if the User Survey report shows an answer iteration of 1, it means that the user has answered the question the very first time it was asked by the institution. Whereas, if a user created an account say two years since the institution has been using Moves+, their answer of the same question may come at answer iteration 14 (i.e., the 14th time the institution has asked this question). Importantly, this is not the user’s 14th answer.