Summary
In this article, we will show you how to create and manage a User Survey.
The user survey allows you to ask your users questions when they are creating their account. The survey is mandatory on account creation, but can be skipped by users at later iterations. Utilising the User Survey is beneficial, as it:
- Helps institutions benchmark key metrics (e.g., health, activity levels, wellbeing); and
- allows institutions to compare survey responses over time.
All responses can be downloaded from the reporting module using the ‘Moves Survey’ report.
Step-by-Step Guide
1. Go to the Moves Module.
2. Go to User Survey.
3. Create a new Survey
- Enter the Survey Title
- Select the number of days between asking the survey. E.g., a user will be asked to complete the survey questions every 30 days.
- Set a buffer to prevent new users from being asked to complete multiple surveys in quick succession. E.g., 14 days.
4. Create a new question (or manage existing ones by clicking in Edit).
4.1. Click Add New Question.
4.2. Type in the question and click on 'Save'
4.3. Your new survey questions will appear in the Manage Questions list. You will now need to add possible answers to this question > click Edit under the Actions tab.
4.4. Manage Survey Answers by adding new answers or editing current answers. E.g., 'Under 1 hour'; '1-2 hours'.
🚀 Pro Tips:
- You can ask a maximum of 6 questions with a maximum of 6 answers per question.
- Questions are asked to new users at intervals from the day of the user survey creation.
- Typically, Days Between Asking and Survey Buffer are set to:
- 90 days between asking; and
- 14 days for buffer.