How to redeem an in-person reward or a discount code reward in the Moves+ app.
Time required: 2 minutes
User role: App member
Module: Moves+ app > Rewards
Before you start
- The reward must show Ready to redeem. If it does not, the reward page says why, for example how many more points you need.
- For an in-person reward, be at the counter with a member of staff.
- For a discount code, be ready to use or copy the code. It only appears once.
Find the reward
1. Open Rewards
Tap Rewards. On the All rewards tab, tap the reward you want.
Redeem an in-person reward
2. Start the redemption
Tap the redeem button, Merchant tap here. On some partner rewards it says Tap to Enter.
3. Hand your phone to staff
The staff member checks the reward and taps the confirm button, Merchant claim. Do not confirm it yourself: once confirmed, the reward is used and cannot be claimed again.
Redeem a discount code
2. Reveal the code
Tap Tap to redeem. The app reminds you that the code only appears once.
3. Copy the code
Tap Copy code, or write the code down. Use it where the reward says, for example on a website or at a till.
Result
A confirmation message appears and the points are taken from your balance. The reward moves to the Redeemed tab.