Can you refund a transaction that was paid by credit?

Answer: Yes, but the credit will not automatically be reapplied to the customer account.

 

You will need to configure this Front of House Setting: 'Default non-cash/card refund option' to either:

 

  • Refund as Card 
  • Refund as Cash
  • Refund as Off System

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We would suggest refunding it as 'off system' and then manually re-add the credit to the customer account.

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