Summary
This guide explains how to give your emails a sign-off, such as The team at Example Leisure, and change it for individual facilities, without keeping a copy of each email template for every site.
✍️ Set your sign-off once in the Email sign-off setting.
🏢 Override it for any facility that needs its own sign-off.
🔤 Add the {{emailSignOff}} variable to your email layout or templates, and Flow fills in the right sign-off for each email.
Nothing changes in your emails until you fill in the setting and add the variable.
Step-by-Step Guide
1. Set your main sign-off
- From the Home page, go to System Configuration.
- Go to Settings, then Manage Settings.
- Search for Email sign-off and click Edit.
- Enter the sign-off you want on most emails, for example, The team at Example Leisure, and click Save.
2. Override it for a facility (optional)
- On the Email sign-off setting, open the Facility Override tab.
- Select the facility, click Edit, enter its sign-off and click Save.
- Repeat for any other facilities.
Facilities without an override use your main sign-off. For more on overrides, see How to override a setting at Group or Facility Level.
3. Add the variable to your emails
- To use it on every email, add {{emailSignOff}} to your email layout where the sign-off should appear: System Configuration > Notifications > Layout. See How to configure your Notification Layout?
- To use it on particular emails only, add it to those email templates instead. If a template has a plain text version, add it there too. See How to create and customise Email Templates?
- If your layout or templates already end with a typed sign-off, replace it with the variable so it doesn't appear twice.
4. Preview
Click Preview on the layout or template to check that the sign-off appears where you expect.
Which sign-off an email uses
| Sign-off used | |
|---|---|
| Linked to a facility, such as a booking confirmation or adding membership credit | That facility's override, or your main sign-off if it has none |
| Not linked to a facility, such as Direct Debit, payment collection and password reset emails | The customer's home facility's sign-off, then their registration facility's, then your main sign-off |
Troubleshooting
The sign-off is blank in my emails.
The Email sign-off setting is empty for that facility and globally. Fill in your main sign-off.
A customer's Direct Debit email used the wrong facility's sign-off.
Emails that are not about a facility use the customer's home facility. Check the home facility on their account.
The email shows the sign-off twice.
The layout or template still has a typed sign-off as well as the variable. Remove the typed one.
Can I add other variables like this?
Only the variables listed in Flow can be used. See Can we add new variables to email templates?