William Swan-Bell
Articles
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How can a customer redeem a package online?
SummaryThis guide will walk you through how a customer can redeem their package online.Example: A customer has purchased a Zumba Class Package and wants to use it to make a booking. Step-by-Step Gu...
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Facility Calendar (Beta)
This is an early preview (beta). The new Facility Calendar is opt-in and still evolving, so a few things may change and you might spot the odd rough edge. You can switch back to the classic calenda...
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Account Linking (Linking an existing account online)
SummaryIf someone in your household already has their own Flow account, you can link it to your group online, without visiting reception. Once enabled, a primary member can:✅ Send a link request to...
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2026-07: Flow Releases in July
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"July focused on stability and reliability across Activities V2, the Front of House and Memberships.Introducing ...
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Integration: Technogym mywellness
This guide provides step-by-step instructions to connect your Technogym mywellness account to Flow and sync members and memberships automatically. Time required: 15 minutes User role: Administrator...
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Integration: Mailchimp
This guide provides step-by-step instructions to connect your Mailchimp account to Flow and sync customer contacts automatically. Time required: 15 minutes User role: Administrator Module: Integrat...
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Integration: Dotdigital
This guide provides step-by-step instructions to connect your Dotdigital account to Flow and sync customer contacts automatically. Time required: 15 minutes User role: Administrator Module: Integra...
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Configure custom partnership statements
This guide shows how to set and customise a partnership statement which will be included after the Terms & Conditions blocks for end users on the membership sign up and booking checkout flows. Time...
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How to create a Membership Referrals (Refer a friend)
This guide provides step-by-step instructions to create, publish, and manage a membership referral programme in Flow. Time required: 2 minutes User role: Administrator Module: PromotionsOverviewMem...
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Integration: Microsoft Business Central
This guide provides step-by-step instructions to setup and configure a third-party integration with Microsoft Business Central in Flow. Time required: Less than 10 minutes User role: Administrator...