Lynda Larbi
Articles
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How to Bulk Grant a Package to Customers' Memberships
Summary This guide explains how to grant a Package to multiple customers' memberships at once using the Bulk Actions tool. By using the bulk grant package feature, you can complete this task in a ...
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How to Create a Guest Pass Benefit
SummaryFLOW allows customers to create guest passes that they can share with friends and family. These passes can either be: Purchased as part of a package, or Included as a Membership Benefit. Thi...
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Intro to guest passes
What is a Guest Pass? A guest pass allows non-members to visit your facility for a one-time visit without creating an account or completing a registration process. Note: Make sure that you add the...
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How can a customer purchase a package at the Front of House
Summary To set up a package for sale at the Front of house, you will need to: Create a Point-of-Sale Pricing Option. Set up a Quick Button for the POS item. Step-by-Step Guide Access the Front ...
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How to configure your Waiting List - V2
This guide provides step-by-step instructions to configure Waitlists for Classes on Activities V2. Time required: Less than 10 minutes User role: Administrator Module: Activities V2 Activity Type: ...
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How to configure your Activities V2 settings
Summary This guide explains how to configure Activity V2 Settings in the System Configuration module. For example, you may want to set how far in advance a customer can view an Activity Timetable. ...
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How to cancel an activity session - V2
Summary There are two ways to cancel an activity without cancelling the entire schedule in FLOW: Via the Schedule Via the Resource Calendar This is useful for last-minute changes, such as whe...
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How can I add/remove a Membership Cancellation reason?
Summary FLOW allows you to customize the Membership Cancellation Reasons displayed in the dropdown for customers. Note: You can only choose from the predefined options available in the settings. C...
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How to sell Multi-Memberships
Summary FLOW allows the purchase of multiple Direct Debit (DD) memberships offline (online functionality coming soon) under a single billpayer. This enables one customer to purchase memberships for...
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Configure the window of time before the activity (except classes) starts for venue access - V2
Summary FLOW includes a functionality that allows you to configure how early customers with an activity booking token can access the venue before their activity starts. For example, if a class sta...