Lynda Larbi
Articles
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How to Renew a fixed Membership at FOH?
Summary In this guide, we will show you how to renew a customer's fixed membership at the Front of House. For example, you may want to extend it due to a resource/facility closure.Important Notes: ...
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How to Approve an Eligibility Document in Person at the Front of House (FOH)
SummaryThis guide will show you how to approve an eligibility document that a customer presents in person, rather than uploading it online. While customers have the option to upload their eligibili...
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How to upload an Eligibility document on a behalf of a customer at FOH
SummaryThis guide explains how to upload an eligibility document on behalf of a customer.While customers can upload their proof documents online, some may require assistance. This functionality all...
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Why is a membership not available for purchase?
SummaryThis guide provides a step-by-step process to help you troubleshoot why a customer is unable to purchase a membership or change to a specific membership. Step-by-Step Guide1. Is 'Enable the ...
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Why is a membership not available for purchase?
SummaryThis guide provides a step-by-step process to help you troubleshoot why a customer is unable to purchase a membership or change to a specific membership. Step-by-Step Guide1. Is 'Enable the ...
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Why is a membership not available for purchase?
SummaryThis guide provides a step-by-step process to help you troubleshoot why a customer is unable to purchase a membership or change to a specific membership. Step-by-Step Guide1. Is 'Enable the ...
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How to Extend a Fixed Membership at Front of House (FOH)
SummaryThis guide will walk you through the steps to extend a customer's fixed membership at the Front of House. Extensions are typically used in cases such as resource or facility closures, allowi...
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How to Change a Customer's Membership at the Front of House (FOH)
SummaryThis guide explains how to change a customer's membership using the Front of House or Customers module. You can change a recurring (monthly paid) membership to another recurring membership,...
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How to Change a Customer's Membership at the Front of House (FOH)
SummaryThis guide explains how to change a customer's membership using the Front of House or Customers module. You can change a recurring (monthly paid) membership to another recurring membership,...
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How to Enable the Online Joining feature?
SummaryThis guide explains how to enable the Online Joining Feature, allowing customers to purchase memberships through your online portal.Step-by-Step Guide Navigate to System ConfigurationFrom t...