Lynda Larbi
Articles
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How to apply a benefit to a membership?
SummaryThis guide will walk you through how to apply a benefit to a membership. Benefits are additional perks that can enhance a membership, such as offering one free towel hire per day.Before proc...
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How to apply a membership freeze at the Front of House?
Summary This guide will show you how to apply a membership freeze to a customer's account. A membership freeze temporarily suspends a membership for a specific period, often due to reasons such a...
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How to reactivate a Fixed membership that has been suspended due to Eligibility proof missing
Summary Certain memberships, such as Student or Concession types, require customers to upload an Eligibility Document as proof they meet the criteria. If a customer fails to provide valid proof wit...
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How to answer custom questions when renewing a fixed membership at FOH
Summary When renewing fixed memberships, it’s important to verify that the customer’s information is up to date. Custom questions are asked again during the renewal process because certain details ...
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Allow Online Membership Changes
SummaryFLOW includes a setting that allows you to determine whether customers can change their memberships online. This guide will show you how to configure the global setting and explain how it ca...
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How to cancel a customer's membership with immediate effect via FOH
SummaryThis guide explains how to cancel a customer’s membership immediately in cases such as behavioral misconduct, health & safety concerns, or violation of membership terms. It also outlines key...
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How to cancel a customer's membership with immediate effect via FOH
SummaryThis guide explains how to cancel a customer’s membership immediately in cases such as behavioral misconduct, health & safety concerns, or violation of membership terms. It also outlines key...
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How to configure your Customer Notification Settings for Expiring Eligibility Documents
SummaryCustomers receive reminder emails to upload a new eligibility document when their current one is nearing expiration. The timing of these notifications depends on how the document type is con...
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How to configure your Customer Notification Settings for Expiring Eligibility Documents
SummaryCustomers receive reminder emails to upload a new eligibility document when their current one is nearing expiration. The timing of these notifications depends on how the document type is con...
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How to configure Reminder Notifications for Eligibility Document uploads After Membership Purchase
SummaryWhen customers purchase memberships requiring an eligibility document, they must upload the document within a set timeframe, as determined by your configuration settings.Customers will recei...