Lynda Larbi
Articles
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Which product are email notifications sent from?
Below is a list of all the email templates available to send to customers. It is important to note that all emails located in the "notifications' module (Home> system configuration> Notifications >...
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How to apply a membership freeze?
Summary This guide will show you how to apply a membership freeze to a customer's account. A membership freeze temporarily suspends a membership for a specific period, often due to reasons...
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How to set your VAT Number?
Summary This guide explains how to add a Value Added Tax Identification Number (VATIN) to FLOW. A VAT number is a unique identifier issued to businesses registered to pay VAT. Businesses can find t...
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How to create a Membership Freeze Type?
Summary This guide will show you how to create a Membership Freeze Type, which can be applied to memberships to temporarily pause them. Allowing Membership Freezes can be set up during membership c...
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How to Assign a package to a Quick Button?
Summary This guide explains how to assign a package to a quick button for sales at the Front of House. Currently, packages can only be sold via the Quick Button functionality at the F...
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How to create a Membership Group?
SummaryThis guide explains how to set up Membership Groups. Membership groups define key details that apply to all membership types within that group, similar to how an activity template sets param...
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How to create an Eligibility Criteria?
SummaryThis guide will show you how to create an Eligibility criterion for discounted memberships. Eligibility criteria define the requirements customers must meet to purchase certain memberships, ...
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How to configure your payment provider?
Summary This guide explains how to set up Opayo as your payment provider for both online and FOH (Front of House) transactions. Note that this setup is separate from Direct Debit Providers like Acc...
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How to create an Eligibility Rejection Reason?
Summary This guide will walk you through the process of creating a rejection reason when setting up eligibility criteria for memberships. Rejection reasons provide clear explanations for why a docu...
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Our security certificate has expired, what do we do?
If the security certificate has expired for your admin or booking portals, contact your IT team and ask them to renew the certificate with your third party provider. Once they have received the up ...