Summary
In this guide, we will show you how to remove a staff member account from FLOW.
For example, one of your employees may have left or changed role and no longer requires access to FLOW.
Step by Step Guide
- From the home page, go to the System Configuration Module
- Click on Staff
- Search for the member of staff you wish to remove and click on 'delete' in the Actions column, then confirm.
I can't see a Delete button
The Delete button is hidden in the cases below. Changing a staff member's roles or facility access does not change this.
| Why | What to do |
|---|---|
| It is your own account | Log in as a different staff member and delete the account from there. |
| It is your organisation's main account (named "[Organisation] admin-user") | The main account cannot be deleted. Contact OpenPlay Support if it needs to be replaced. |
| The staff member is linked to an instructor (coach) | Go to Activities > instructors and check whether the staff member has an instructor record. If that instructor has never been assigned to an activity, delete the instructor and the Delete button then appears on the Staff page. If the instructor has ever been assigned to an activity in Activities V2, it cannot currently be deleted, and the linked staff member cannot be deleted either. This is a known limitation. Contact OpenPlay Support so your request is recorded. |
The Login As User button is also not shown on your own account.
Please avoid renaming a staff member to mark them as removed. Names are shown live, so renaming changes how that person appears in past audit history and reports, and for staff who are also instructors it changes the instructor name on timetables and schedules.