Set every member's spendable points to 0, for example at the end of a year.
Time required: 2 minutes, then up to 10 minutes to finish
User role: Administrator
Module: Moves+ admin > Reset Points
What a reset does
Changes:
- Every member's Points available goes to 0.
- Each user's Points tab shows one removal for the amount reset.
Stays the same:
- Lifetime points, points history and activity history.
- Partner points.
- Your conversion rates and daily cap.
The reset applies to all users. You cannot reset one group or one user with it. To change one user's points, use How to add or remove points for a user.
Warning: a reset cannot be undone.
Before you start
- Tell members the date, so they can spend their points first. You can use app notifications or email.
Steps
1. Open Reset Points
In the sidebar, select Reset Points.
2. Confirm the warning
Read the warning, then tick I confirm that I have understood the above warnings.
3. Click Reset points
The button turns on once you have ticked the box.
Result
You return to the Moves Dashboard with the message "Began resetting points for [number] Users. This may take 5-10 minutes to complete." Members see 0 points available the next time they refresh the app.