Will the Membership Benefit be reinstated if the customer cancels their booking?

Answer: This will depend on your Cancellation Cut off setting, For example, if your cancellation cut off is set to 240 mins and the customer cancels their booking outside that window (within 239 mins before the class starts), the benefit will not be reinstated the same way, the class would not be refunded.

If the customer cancels their activity within the cancellation cut off window (i.e > than 240 mins before the activity starts, the benefit will be reinstated.


Scenario 1: Customer cancelled their activity within the cancellation window.

Customer has a Daily Racket benefit that they can redeem when booking a badminton activity. In the screenshot below, you can see that they have not redeemed it yet.
Screenshot 2023-10-19 at 10.47.45.png


The Cancellation Cut off is 240 mins

Screenshot 2023-10-19 at 10.45.50.png


Customer books Badminton due to starts more than 240 mins in the future and is prompted to use the benefit.
Screenshot 2023-10-19 at 10.53.17.png

Screenshot 2023-10-19 at 10.54.26.png

Benefit is no longer available to use:

Screenshot 2023-10-19 at 10.54.57.png

Customer cancels Badminton still more than 240 mins before the activity starts.


The benefit is reinstated

Screenshot 2023-10-19 at 11.12.51.png


Scenario 2: Customer cancelled their activity outside of the cancellation cut off window:

Screenshot 2023-10-19 at 11.15.33.pngScreenshot 2023-10-19 at 11.15.26.png

The benefit has not been reinstated.

Screenshot 2023-10-19 at 11.15.57.png



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