Answer:
This depends on your Cancellation Cut-off setting. For this example, we'll use a 240-minute cut-off setting.
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If the customer cancels before the cut-off time (e.g., more than 240 minutes before the activity starts), the benefit will be reinstated.
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If the customer cancels after the cut-off time (e.g., within 239 minutes of the activity), the benefit will not be reinstated, just as the class would not be refunded.
Example Scenarios
Scenario 1: Cancellation within the cut-off window
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Cancellation Cut-off: 240 minutes.
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A customer has a Daily Racket benefit they can redeem for a badminton activity.
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They book a badminton session scheduled to start more than 240 minutes in the future, and the system prompts them to use the benefit.
You can see that the benefit has been redeemed: -
Later, the customer cancels the booking more than 240 minutes before the start time.
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✅ Result: The benefit is reinstated and available for future use.
Scenario 2: Cancellation outside the cut-off window
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Cancellation Cut-off: 240 minutes
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The customer cancels a booking within 239 minutes of the activity start time.
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❌ Result: The benefit is not reinstated.
Courses and camps
For a course, or a camp booked as a full package, credit and benefits are handled differently from one another.
- Credit is all or nothing for the cancellation, judged from the first session of the booking.
- Benefits are handled per session, exactly as described above. A remaining session returns its benefit if that session is still within the cancellation window.
So a customer who cancels part-way through a course can have their benefits returned on the remaining sessions even when the cancellation itself earns no credit. Sessions already attended keep their benefit used.
See Cancelling a course or camp: places, credit and benefits.