Answer: There are usually four main reasons why you are not receiving your password reset email.
- The email address you have entered is incorrect.
- You don't have a Moves + account yet.
- You are selecting the wrong university or institution on the app.
- The email is being blocked by your institution or email provider.
Kindly check all of the above and if you still have not resolved the issue, please contact your institution provider directly as they will be able to assist.