Moves+ version 5.5.0 is out now and it resolves the Android syncing problem. This explains what the release delivers, the four steps to get your activity flowing again, and what happens with points you have missed.
Time required: 3 minutes
User role: App user
Applies to: Android
Module: Moves+ app > Profile > Edit Profile > My Tracker
Overview
Good news: the fix has shipped. Moves+ version 5.5.0 was released to the App Store and the Play Store on 17 September 2026.
This release includes a brand new activity processing service which significantly improves robustness across Apple Health, Health Connect and Garmin, as well as addressing the known issues.
If your Android activity stopped reaching Moves+, updating to version 5.5.0 is what puts it right. Work through the four steps below and your activity will start counting again.
You have not done anything wrong, and there is nothing you need to undo.
What to do
1. Update Moves+ to version 5.5.0 or later
Update from the App Store or Play Store.
2. Open the app
You may be asked to sign in again. Once you are in, you should be prompted to reconfirm your tracker permissions and choose how much data Moves+ can access.
3. Go to the home screen and pull down to refresh
You should see a "sync in progress" message.
4. Wait
The sync can take several hours. Please allow at least one full day before reporting a problem.
Please do not disconnect your tracker. There is no need to, and it will not speed anything up. Keep your tracker connected and let the sync run.
What about the points I have missed?
The focus is on your activity going forward. Once the sync has run, your activity counts again as normal.
Some historical activity may be picked up when the sync runs, but we cannot promise this, so please treat anything that comes back as a bonus.
Point adjustments for a missed period are made by your organisation, not by OpenPlay. Your organisation decides whether to apply an adjustment and how much. If you would like your missed period looked at, contact your organisation's Moves+ team with the date your activity stopped counting and the date it started again.
Everything you have already earned is safe. Your existing points, badges, totals and leaderboard position are unaffected.
Troubleshooting
How do I check which version of Moves+ I am on?
Open the Play Store, search for Moves+, and the installed version is shown on the app's page. You need 5.5.0 or later.
I have updated and nothing has appeared yet.
The first sync after updating can take several hours. Please allow at least one full day before reporting a problem, then pull down to refresh the home screen again.
Do I need to reconnect my tracker?
No. Keep your tracker connected. When you open version 5.5.0 you should be prompted to reconfirm your permissions, and that is all that is needed.
My activity stopped, but not around the end of April 2026. Is this the same thing?
Possibly not, but updating to version 5.5.0 is still the right first step because the new activity processing service improves syncing for everyone. If it is still not right after a full day, work through Check List: Why am I missing Moves+ points?
I am on an iPhone.
The syncing problem was Android only, but the improvements in version 5.5.0 cover Apple Health too, so update anyway. If activity is still missing, start with the Check List.
Will I lose my existing points and badges?
No. Everything you have already earned stays on your account, and so does your leaderboard position.
Should I stop using my tracker in the meantime?
No. Keep using it as normal. Your tracker app keeps its own record, which is useful if your organisation asks for the affected dates.
My activity is recorded in my tracker app but I got no points for it.
Runs, rides and swims need a distance, which means GPS on and a map shown. Work through Check List: Why am I missing Moves+ points?
Still need help?
If your activity is still not arriving after you have updated to version 5.5.0 and allowed a full day, email moves@openplay.co.uk with your phone model, your Moves+ version and the dates affected.
For anything about missed points or adjustments, contact your organisation's Moves+ team.