Summary
When you raise a Support Ticket on Zendesk, the subsequent actions will determine the status of your Zendesk Ticket, providing insight into its progress.
Please find below the different statuses and what they mean.
| Status | Description |
| New | Your Ticket has been created and received but not yet assigned. |
| Open | Your ticket/email has been opened/read. |
| Pending | We are awaiting a response from you on the ticket. |
| Development Log | The ticket has been added to our development log but has not yet been worked on. |
| Technical Investigation | The ticket is under technical investigation. |
| Monitoring | We can't replicate the issue. The team will monitor the issue and look for the reoccurrence of the problem. |
| Task Request | The Support team have passed this to the Client Success Team. |
| Archived | The ticket has been archived as it is no longer relevant. |
| Solved | The ticket has been resolved but you can still reopen it. |
| Closed | The ticket has been resolved and you can no longer reopen it. |