How to create a Promo Code



FLOW allows you to create promo codes as either a fixed amount e.g. £10 off or a percentage e.g. 10% off the basket price (pro rata or fixed term). These promo codes can only be used for Memberships.

By default, when you create a promo code, it will apply to all memberships unless configured otherwise.

Promo codes are alphanumeric and cannot contain special characters or a space. The same promo codes cannot overlap on the same dates. For example, if you have promo code named DISCOUNT10 from July 1st to July 31st, you will not be able to create another code with that name during the same period.


Step-by-Step Guide

Video Walkthrough

  1. From the home page, go to the Promotions module.

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  2. Click on 'Membership Promotions'.

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  3. Click on 'Create a New Promo Code'.

    Screenshot 2024-07-03 at 14.31.07.png
  4. Fill in the Promo Code Details (all fields are required except for the internal reference).
    1. Enter discount code
    2. Internal reference (optional)
    3. Select which payment types (recurring or Fixed) this discount code will be valid for . (Please note that you cannot select both. Therefore, if you would the promo code to be applicable for both payment types, you will have to repeat the steps once more).
    4. Discount Settings.
    5. Discount Amount.
    6. Valid from Date.
    7. Valid End Date.
    8. If you wish to apply the discount only to a specific Membership, untick 'This discount code will be valid against all memberships', search for the membership(s) you wish to apply it and click on '+ Add'.
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  5. Click on 'Save Code'.

    Discount for all memberships

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    Discount for specific Memberships.

    Screenshot 2024-07-03 at 14.46.29.png

Please note: Once a promo code has been created, it is not possible to edit it nor delete it. However, you can un-publish it.

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