Intro to Promo codes

Summary

FLOW allows you to create promo codes to provide discounts to your customers. Promo codes can be configured as:

• Fixed Amount Discounts: e.g., £10 off.
• Percentage Discounts: e.g., 10% off the basket price (applied as pro-rata or for a fixed term).

Important Notes:

1. Promo codes must be a single word, e.g., JULY50OFF. Spaces will not be recognized when redeeming the code.
2. Once published, promo codes cannot be edited. To make changes, you will need to unpublish the code and create a new one.
3. Promo codes cannot be deleted for auditing purposes. However, a future enhancement may include an archive feature.

For more detailed guidance, refer to our step-by-step guides on:

• How to create a promo code.
• How to use promo codes via the Front of House system.
• How customers can use promo codes online.
• How to assign staff the correct permissions to manage promo codes.

How to Create a Promo Code

How to Use Promo Codes via Front of House

1. Staff can enter the promo code during checkout to apply the discount to the customer’s basket.
2. Ensure staff are trained on where to input promo codes and how to verify their validity.
   
   

How Customers Use Promo Codes Online

1. During the online checkout process, customers can enter the promo code in the ‘Discount Code’ field.
2. The discount will be applied automatically if the code is valid and meets the specified conditions.
   
   

How to Give Staff Access to Manage Promo Codes

1. Go to the Permissions section in FLOW.
2. Assign relevant staff roles that include access to the Promo Codes module.
3. Train staff on how to create, manage, and apply promo codes effectively.