| Estimated Release Date |
6th November 2024 |
| Estimated Release Time |
Day release |
| Expected Downtime |
No expected downtime |
Summary
During this development cycle, the teams have continued the work to progress Activities V2, along with the work for an initial solution to sell joint/multi-memberships offline. We have also completed several smaller key defects & a system enhancement.
Key Defects - Already Released
Membership Tab Error (Freezes)
Reported cases that if a customer has a membership freeze ending tomorrow, staff are unable to view the membership tab (presented with a 500 error message). However, on the days beforehand and once the freeze has expired staff are able to view the membership tab as normal.
Eligibility Approval Performance
Report that the response time when approving/rejecting an eligibility approval document was no longer an instant action. This was investigated by the team and the cause of the change in response time & performance was a result of the natural increase in the numbers of memberships in the database.
As this data has grown, the system automatically switched to a different indexing strategy to organise and search data. In this case, the new strategy resulted in a decrease in efficiency for the eligibility approvals page, which heavily relies on membership data.
To address this, the team have added a new index specifically for the eligibility approval page, which has restored performance to normal levels. Please note that while the system's choice of indexing strategy is automatic and outside of OpenPlay's direct control, we will continue to monitor and fine-tune as needed to ensure optimal performance.
Failed to Load Complete Basket Transaction Error
Small number of reported customer cases where they are unable to complete their basket transaction either online or from Front of House. The following error was then presented, which was unclear for staff and customers how to proceed with their transaction.
Whilst the root cause of this issue still requires further investigation and a permanent resolution, the team have introduced a clean up process that will run when this error occurs, allowing customers/staff to re-add the items to the basket again. Both customers and staff will also now see Cart Error - Please try adding item again in a few minutes as the error message as opposed to the one shown above.
Enhancement - Already Released
Inactive Customer Accounts Datasource
We have introduced a new datasource to identify customer accounts without activity in the last 2 years. The datasource looks at the following areas to determine inactivity:
- Membership went to cancelled/expired at least 2 years ago OR has had no membership
- Last booking activity was at least 2 years ago (booking made, cancelled, refunded etc) OR has no booking history
- Last online login date or visit to a site (for sites with Access Control) was at least 2 years ago OR has never logged in online/visited a site
If a customer meets all of the above criteria, their customer account will be presented in the report.
This datasource is the first step in providing a solution for clients to be able to do bulk redactions for inactive customer accounts. Until we have a full solution, the datasource gives clients an idea on the number of inactive customer accounts where these can be GDPR redacted individually or request to be raised with your Client Success Manager to bulk redact these customers.
Enhancement - With the Release
Multi-Customer Use Membership
In advance of our Multi Memberships module, we have introduced as part of this release an initial solution for clients to be able to sell via the Customers module, a multi-customer use membership. There are a few key points to be aware of with this initial solution:
- These membership types can only be sold offline (Customer module) and are not available online
- For the head payer (customer who holds the DD mandate), the DD will appear as one DD, not multiple DD's for each customer.
- The total DD price is split evenly between the number of customers uses for the membership. For example, if a 2 customer use membership is sold, which has a total price of £50, the £50 is split 50/50 between the 2 customers. Therefore, if one of the memberships is cancelled the total DD price will go down to £25.
- You can cancel the DD fees/apply a freeze for one (or more of the memberships) individually leaving the other membership(s) still active.
- The membership change feature (upgrade/downgrade memberships) is not available for this membership type.
Please find a video below to demonstrate how a 2 customer use membership is assigned out to the second (dependant) customer account.
If you are interested in utilising this feature (we would need to enable this for you and also provide training) please reach out to your Client Success Manager.
To confirm, this is an initial solution to be able to sell multi-customer memberships offline. We are still working on our Multi Membership feature which will allow for greater operational management of a multi membership along with the ability to sell online.