Every user survey setting and limit, how the survey schedule works, and the columns in the survey report.
User role: Administrator
Module: Moves+ admin > Engage > User Survey
Settings
Set these under Manage User Survey on the User Survey page.
| Setting | What it does | Default | Options and limits |
|---|---|---|---|
| Title | The name of the survey. | Placeholder Survey Title | Required. 3 to 255 characters. |
| Days Between Asking | How often the survey runs again for all members. | 30 | 7, 14, 30, 90, 180 or 365 days. Must be more than Buffer. |
| Buffer | Stops new members being asked again soon after they join. See the schedule rules below. | 14 | 1, 7, 14, 30 or 90 days. Must be less than Days Between Asking. The list also shows 180, but it cannot be saved. |
Questions and answers
| Item | Minimum | Maximum |
|---|---|---|
| Surveys per organisation | 1 | 1 |
| Questions | 1 | 6 |
| Answers per question | 2 | 6 |
Schedule rules
- The survey runs on one schedule for all members. It does not depend on when each member joined.
- Once a day, Moves+ checks whether Days Between Asking have passed since the last run. If they have, a new run starts and members are asked again.
- Members must answer the survey when they create their account. In later runs they can skip it.
- Buffer: if a new member answers within Buffer days of the next run, their answers count towards that next run. They are not asked again until the run after it.
Example: Days Between Asking is 90 and Buffer is 14. A member joins 10 days before the next run. They answer when they sign up, and are not asked again for about 100 days.
Survey report columns
Responses are in reports built on the Moves Surveys data source.
| Column | Meaning |
|---|---|
| Response ID | The ID of the response. |
| User ID, First Name, Last Name, Email | The member who answered. |
| Survey Title | The survey's Title. |
| Question, Answer | The question and the answer chosen, using the current wording. |
| Answered At | When the member answered. |
| Answer Iteration | The number of the survey run the answer belongs to. It is the same for every question in that run. It is not how many times this member has answered. |
| Skipped | Yes if the member skipped, No if they answered. |
Example: your survey has run 13 times. A member who joins now gives answers with an Answer Iteration of 13, or 14 if they join within the Buffer. It is still their first answer.
Important: deleting a question or answer removes its past responses from these reports.