Lynda Larbi
Articles
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Why is a membership not available for purchase?
SummaryThis guide provides a step-by-step process to help you troubleshoot why a customer is unable to purchase a membership or change to a specific membership. Step-by-Step Guide1. Is 'Enable the ...
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How to Approve an Eligibility Document in Person at the Front of House (FOH)
SummaryThis guide will show you how to approve an eligibility document that a customer presents in person, rather than uploading it online. While customers have the option to upload their eligibili...
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When will the customer receive their reminder notification email to upload their eligibility document?
SummaryCustomers will receive reminder emails to upload (or re-upload) their eligibility documents at two key points:New Membership Purchase:When a customer purchases a new membership, an email is ...
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How to configure Reminder Notifications for Eligibility Document uploads After Membership Purchase
SummaryWhen customers purchase memberships requiring an eligibility document, they must upload the document within a set timeframe, as determined by your configuration settings.Customers will recei...
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How to Purchase a Scheduled Payment Membership at the FOH
Scheduled payment memberships run for a fixed calendar period (for example, 1 June – 31 August). Whatever date the customer buys on, they pay the full fixed fee and the membership expires on the se...
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How to add/update Direct Debit Instructions?
SummaryThis guide explains how to add a Direct Debit payment method to a customer’s account. This can be helpful in cases where a customer has an active membership but no current payment method on ...
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How to add/update Direct Debit Instructions?
SummaryThis guide explains how to add a Direct Debit payment method to a customer’s account. This can be helpful in cases where a customer has an active membership but no current payment method on ...
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Membership Statuses
SummaryThis guide explains the various membership statuses in FLOW and their meanings to help you better understand and manage memberships.Membership Statuses OverviewBelow is a list of the members...
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Intro to Penalty & Booking Debt Overdue fees - V2
SummaryThis guide explains the different types of penalties that can be applied to customers due to missed payments or booking issues. Penalties may involve fees or facility access restrictions. Th...
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Intro to Penalty & Booking Debt Overdue fees - V2
SummaryThis guide explains the different types of penalties that can be applied to customers due to missed payments or booking issues. Penalties may involve fees or facility access restrictions. Th...