Lynda Larbi
Articles
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How to Change a Customer's Membership at the Front of House (FOH)
SummaryThis guide explains how to change a customer's membership using the Front of House or Customers module. You can change a recurring (monthly paid) membership to another recurring membership,...
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How to configure your Class Booking Settings?
SummaryThis guide will show you how to configure your Class Booking Settings, such as the Cart Reservation Length. This setting determines how many minutes a class booking is reserved before paymen...
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How to create a Point-of-Sale (POS) Pricing Option?
Summary This guide will walk you through the steps to create POS (Point of Sale) Pricing Options. These options can be applied to a variety of items, such as drinks, snacks, swimming goggles, and m...
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How to process Direct Debit instructions? (not for GoCardless Customers)
Summary This guide provides a step-by-step process for initiating and completing AUDDIS files in the Finance module. AUDDIS files are essential for setting up new Direct Debit instructions with y...
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How to Enable the Online Joining feature?
SummaryThis guide explains how to enable the Online Joining Feature, allowing customers to purchase memberships through your online portal.Step-by-Step Guide Navigate to System ConfigurationFrom t...
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Would changing the price on a membership affect all customers?
Answer: It depends on what functionality you use to change/update the price. If you change the price on a membership via the Pricing Options Bulk Management tool, the new price will only apply to n...
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How to create an Access Control Rule Group?
Summary In this guide, we will show you how to create an Access Control Rule Group. Access Control Rules will determine who can access which facility and at what time based on their Membership Type...
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How to create a Freeze pricing option?
SummaryThis guide will show you how to create a Freeze pricing option, which is used when a customer requests to temporarily freeze their membership. The freeze fee can be set to any amount, includ...
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Intro to AUDDIS - Rejection (Not for GoCardless Customers)
Summary This guide details how to manage AUDDIS rejections in Flow. When a Direct Debit instruction is rejected by the customer’s bank, the Bureau provides an AUDDIS Advice Report explaining the re...
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How to configure your Credit Settings?
SummaryThis guide will walk you through configuring your Credit Settings in FLOW.There are two key settings you can configure:Enable the Credits Feature – Allows or prevents customers from using cr...