Why isn't the custom question showing when I book an activity or purchase a membership?

Answer: There are a few things to check to determine why a custom question is not showing when booking an activity or purchasing a membership.



  • Was the custom question successfully added to the Membership group the Membership belongs to?

How to check this:
Check the membership group.

  1. From the home page, go to the Membership Module.

    Screenshot 2024-01-31 at 14.19.55.png
  2. Go to Membership Type.

    Screenshot 2024-01-31 at 14.21.02.png
  3. Search for the Membership Type for which the Custom Question is missing.

    Screenshot 2024-01-31 at 14.22.45.png
  4. On the general tab, look for the Membership Group the Membership Type belongs to.

    Screenshot 2024-01-31 at 14.31.24.png
  5. Go back to the Membership Module and go to Membership Groups.

    Screenshot 2024-01-31 at 14.33.19.png
  6. Search for the Membership group and click on 'Edit'.

    Screenshot 2024-01-31 at 14.34.09.png
  7. Go to the Questions tab and check that the Custom Question is there. If not, add it from there. (Please see our Custom Questions article for guidance).

Fast Ticket Activities

  • Has the Custom question been successfully added to the fast ticket template?

How to check this?

  1. From the home page, go to the Activities Module.

    Screenshot 2024-01-31 at 14.39.54.png
  2. Go to Templates.

    Screenshot 2024-01-31 at 14.40.37.png

  3. Search for the Fast Activity Template where the Custom Question is missing and click on 'Edit'.

    Screenshot 2024-01-31 at 14.44.28.png

  4. Go to the Custom Questions tab and check whether the question is listed. If not, you can click on 'Add Question' from there (Please see our Custom Questions article for guidance).

Please note: If the custom question was added to the activity template AFTER the schedule(s) was published, the existing schedule(s) will not be updated. This will only feed through schedules created AFTER the template was updated.

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