Summary
The Visits widget shows who has entered your facility, updating as people arrive. It is the day to day view for your reception team.
✅ See arrivals as they happen, without refreshing the page
✅ View it full screen on a reception display
✅ Open a visitor's profile or dashboard in a couple of taps
Before you start
Your role needs two permissions from Front of House > Facility Dashboard: View Facility Dashboard, and View Visits to show the widget. Both are unticked by default.
Viewing visits
The Visits widget lists people who have entered your facility, with the most recent arrivals shown as they come in. Entries where access was not successful are styled differently, so your team can spot them quickly and help the customer.
For a reception screen, open the widget full screen to give the list the whole display.
Looking at a visitor
Select a visit to see a summary of that customer alongside the list. From there you can:
- View their profile photo
- Open their customer profile
- Open their Front of House dashboard
Opening a visitor's details is controlled by the Front of House permission Click view details button under visited tab, rather than a Facility Dashboard one. It is shared with the Front of House Visited tab, so changing it affects both.
Birthdays and membership anniversaries
When a visitor has a birthday today, or reaches a membership anniversary, the dashboard highlights it. It is a small prompt that lets your team offer a warm, personal welcome.
Troubleshooting
I cannot see the Visits widget.
Your role needs View Visits, as well as View Facility Dashboard. Ask an administrator to check your role.
I can see visits but cannot open a visitor's details.
This is controlled by the Front of House permission Click view details button under visited tab, not by a Facility Dashboard permission. Ask an administrator to tick it for your role.
The visits list is not updating.
The list updates automatically as people arrive. If it appears to have stopped, reload the page. If it continues, contact OpenPlay support.
Someone is missing from the list.
The widget shows entries for the venue currently selected on the dashboard. Check the facility switcher is set to the right venue.