Below is a list of all the email templates available to send to customers. It is important to note that all emails located in the "notifications' module (Home> system configuration> Notifications > Email templates) are all triggered emails. Therefore, these emails will be be automatically sent to a customer after a action e.g. if a customer is awarded a credit, they will receive a email notification advising them they they received a credit and the amount received.
If the your organisation is using 'AccessPay' as their Direct Debit method, then all notifications will be sent via Flow. However, if your organisation is using 'GoCardless' as their Direct Debit Method then please see the list below which clarifies which emails are sent via GoCardless and which emails are sent via flow.
Flow/GoCardless Notifications
| Email Reference | Brief Description | Trigger Action | Openplay Location | Sender | |
| credit_awarded | A credit has been awarded to customer's account | Sent to users after they have been awarded with a credit | System Configuration/Notifications | Open Play | |
| recurring_payment_amount_changed | A customer's recurring payment amount has changed | Sent to customers if their next recurring payment amount differs from the previous | System Configuration/Notifications | Go Cardless | |
| first_recurring_payment_collection | First payment is due soon | Sent to customers before their first recurring payment collection is taken | System Configuration/Notifications | Go Cardless | |
| failed_recurring_payment_collection | Payment collection failed | Sent to customers when their recurring payment collection has failed and no further attempts can be made | System Configuration/Notifications | Go Cardless | |
| direct_debit_instruction_cancelled | Direct debit instruction cancelled | Sent to customers after their direct debit instruction is cancelled if it is not code 2 (deceased) | System Configuration/Notifications | Go Cardless | |
| direct_debit_instruction_created | Confirmation of the set up of a direct debit instruction | Sent to customers after their direct debit instruction has been created. | System Configuration/Notifications | Go Cardless | |
| gdpr_export | Data download | Sent to users who have requested a GDPR export | System Configuration/Notifications | Open Play | |
| bank_details_changed | A customer's bank details have been changed | Sent to customers after their bank details have been updated | System Configuration/Notifications | Open Play | |
| penalties_paid | Booking penalties paid successfully | Sent to users after they have paid for any booking penalties | System Configuration/Notifications | Open Play | |
| membership_cancellation | Customer membership cancelled | Sent to customers after their membership is cancelled | System Configuration/Notifications | Open Play | |
| eligibility_document_approved | Membership eligibility document approved | Sent to customers after their membership eligibility document is approved | System Configuration/Notifications | Open Play | |
| eligibility_document_rejected | Membership eligibility document rejected | Sent to customers after their membership eligibility document is rejected | System Configuration/Notifications | Open Play | |
| eligibility_document_submitted | Membership eligibility document submitted | Sent to customers after they submit their eligibility document | System Configuration/Notifications | Open Play | |
| membership_extension | Fixed membership extended | Sent to customers after their membership is extended | System Configuration/Notifications | Open Play | |
| membership_freeze_approved | Fixed membership freeze period approved | Sent to customers after their membership freeze request is approved | System Configuration/Notifications | Open Play | |
| membership_freeze_rejected | Fixed membership freeze period rejected | Sent to customers after their membership freeze request is rejected | System Configuration/Notifications | Open Play | |
| membership_freeze_removed | Fixed membership freeze removed | Sent to customers after their membership freeze request is retrospectively removed | System Configuration/Notifications | Open Play | |
| membership_changed | Membership changed | Sent to customers after their membership has been changed (eg upgrade/downgrade, change home centre | System Configuration/Notifications | Open Play | |
| membership_due_to_expire | Membership due to expire | Sent to the customer to remind them their membership is due to expire soon | System Configuration/Notifications | Open Play | |
| membership_renewed | Membership renewed | Sent to customers after their membership has been renewed | System Configuration/Notifications | Open Play | |
| membership_suspension | Membership suspended | Sent to customers after their membership is suspended | System Configuration/Notifications | Open Play | |
| membership_created | Membership setup | Sent to customers after a new membership is created | System Configuration/Notifications | Open Play | |
| moves_verification | Email verification for Moves app | Sent to newly registered users of the Moves+ App | System Configuration/Notifications | Open Play | |
| Booking Email Confirmation | Booking Email Confirmation | Sent to customers when a booking has been made (blank template) | System Configuration/Settings/Settings {search for Email} | Open Play | |
| Booking System Welcome Email | Booking System Welcome Email | Sent to customers when they first use the booking system (blank template) | System Configuration/Settings/Settings {search for Email} | Open Play | |
| Cancellation Email Content | Cancellation Email | Sent to customers when they cancel a booking (blank template) | System Configuration/Settings/Settings {search for Email} | Open Play | |
| Wait List Email Content | Waitlist Email | Sent to customers when they are waitlisted for a class/booking (blank template) | System Configuration/Settings/Settings {search for Email} | Open Play |