Lynda Larbi
Articles
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How to Resolve and Publish a Previously Clashing Activity
SummaryWhen creating a schedule, the system automatically detects any activity clashes — that is, when two activities are scheduled at the same time and place.When an occurrence is clashing (due to...
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Configuring Overlapping Resource Activities
SummaryThis guide explains how overlapping activities work in the system and how to configure schedules so that resource-based activities can overlap without causing double-bookings.1. How Overlapp...
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How to pay off Membership Debts
SummaryFLOW allows your staff members to assist customers in settling their outstanding membership debts quickly and accurately.Before You BeginConfigure Membership Debt SettingsEnsure your Members...
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How to report on Membership debts
SummaryThe Membership Debt Reporting feature in FLOW allows you to track, analyse, and manage outstanding membership debts efficiently.By using the Aged Debtor data source, you can generate reports...
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How configure your Membership Debts Settings
SummaryThe Membership Debt Payment feature in FLOW allows you to easily manage and recover unpaid membership fees from returning customers.This functionality is especially useful because it helps y...
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How to cancel an activity session - V1
SummaryThere are two ways to cancel an activity without cancelling the entire schedule in FLOW:Via the ScheduleVia the Resource CalendarThis is useful for last-minute changes, such as when an instr...
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How to reactivate a suspended recurring Membership
SummaryCertain memberships, such as Student or Concession types, require customers to upload an Eligibility Document as proof that they meet the criteria. If a customer fails to provide valid proof...
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How can a customer purchase a package online
SummaryCustomers can conveniently purchase Packages through your online booking website. Packages may include classes, resources, or point-of-sale items.Follow the steps below to learn how to buy a...
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How to print a schedule for an instructor
SummaryThe Print Schedules feature in FLOW allows you to easily generate and print instructor schedules. You can filter schedules by facility and by staff type (staff or non-staff).If multiple inst...
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How to book activities for members of your Customer Group (Multi-Bookings)
SummaryThe Multi-Bookings feature in FLOW allows customers to book activities for other members within their Customer Groups.Before using this feature, ensure that Customer Groups have been properl...