Lynda Larbi
Articles
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Account Linking (Customer Groups)
SummaryThis feature introduces customer groups in Flow, allowing a primary customer (typically a parent) to create and manage associated dependent customers (such as children).This enhancement imp...
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How to cancel a camp online
SummaryCustomers can cancel a camp they have booked via their online account. Depending on how the camp is set up, they can either:Cancel the entire camp.Cancel individual sessions (if the camp all...
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How to cancel a camp at the Front of House
SummaryCustomers may request to cancel a camp they have booked. Depending on how the camp is set up, you can either: Cancel the entire camp. Cancel individual sessions (if the camp allows booking p...
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How to resolve eligibility suspensions on a customer's membership.
SummaryIf a customer does not upload their eligibility documents within the required time frame, their membership may be suspended. Once suspended, the customer will be unable to: Book activities A...
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How to cancel a Course online
SummaryCustomers can cancel courses online as long as they are within the cancellation window.⚠️ Important NotesThey cannot cancel individual sessions — only the entire course.Once a course has sta...
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How to cancel a Course at FOH
SummaryCustomers may request to cancel a course at the Front Desk. You can process cancellations directly from the customer’s account.⚠️ Important Notes You cannot cancel individual sessions — only...
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Accessibility Statement for OpenPlay
Accessibility Statement for OpenPlay At OpenPlay, we are committed to ensuring that our website is accessible to all users, includingpeople with disabilities. We strive to continuously enhance ...
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What is a reconciliation fee
A reconciliation fee is a small adjustment made when your membership is frozen and then restarted. It makes sure you’re only paying for the exact time your membership is active.For example, if the ...
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How Trickle Feed Ticketing Works
SummaryTrickle feed is a capacity management feature in Activities V2 that controls how many people can enter an activity at specific time intervals, rather than only limiting the total number of t...
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Handling Direct Debit Indemnity Claims (DDICs) in FLOW
📌 IntroductionA Direct Debit Indemnity Claim (DDIC) occurs when a customer requests a refund of a Direct Debit payment through their bank. This means the payment initially shown as “paid” in FLOW m...